Chances are that that "milky substance" has gummed up the works. Sounds like the pinch roller (the rubber wheel that draws the tape through the machine) may have gunk on it, so when you put a tape in and push play, the tape sticks to it, and simply wraps the tape rounmd and round.... eating the tape - as you say. The capstan SHAFT (see below) could also be dirty. Another possibility is that the take up spool (in the machine) is gunked up so it won't turn - so that the tape is spooled OUT of the cassette and is scrunched up inside the machine and the machine eats it.
There are OTHER scenarios, BUT ALL (including the above) require taking the machine apart and throughly cleaning it with alcohol (or - depending on what you're cleaning - even soap and water!).
Cleaning the capstan pinch roller and the capstan SHAFT concievable could solve your problem. The capstan shaft is the shiny metal shaft that pulls the tape through; the pinch roller "pinches" the tape AGAINST the capstan shaft which is how the tape plays.)
It's hard to "get in there" to do this cleaning (not to mention even SEE what's going on) short of taking the mache apart.
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