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Posted on Mar 31, 2010

The red light under "internet" is on instead of green. We show connected on our pc, but when we try to connect to the internet we cannot get a connection?

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  • Posted on Mar 31, 2010
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Turn the router off, unplug it completely for 10 - 15 mins, then replug and turn on. If the problem is still present, press the reset button (small small hole, may require a needle) for 5 - 10 seconds if needed then follow the first step.

1 Related Answer

Anonymous

  • 18 Answers
  • Posted on Apr 30, 2010

SOURCE: I have no internet connection and a red light

It mean no internet connectivity, so don't worry.

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All of your lights should be green. If you see a red or yellow light - regardless of whether it is flashing or not - it means that there is trouble or problems that need to be corrected.

Each light is marked with its function. They should say things like "power", "link", Internet or INET, and "wireless". When you turn on the modem/router during your first set up, let it power up and finish its testing before connecting your pc and turning it on. The modem will test each light, make them all go from red/yellow to green - then make them all turn solid green (not in that exact order) and this is all normal. You will know when it is done when all lights are solid green and stop blinking and/or moving (except the INET & wireless lights which will be constantly blinking). When all lights other then those two are green and steady - then its time to connect the cable to your pc and power it up.

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For a wired connection (wired meaning that you are connecting your computer to the internet by using a cord/cable) the first thing you want to do is make sure that the computer is automatically sensing the connection.

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