Logitech Z-5450 Computer Speakers Logo

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Posted on Mar 31, 2010
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Does anyone know where I can get a replacement control pod/unit for the z-5450. I called Logitech and the only answer I got was to purchase an complete set again.

  • Anonymous Sep 21, 2012

    mine overheats need replacement pods where can i get one ?

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  • Master 995 Answers
  • Posted on Mar 31, 2010
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Look for it to an electronics stores near you.

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The Logitech Z-340 control pod or a compatible controller can be found in a few different places. Here are a few options:
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  2. Online retailers: You can check online retailers such as Amazon, eBay, and Best Buy to see if they have the control pod or compatible controller in stock.
  3. Specialized Electronic retailers: Some specialized electronic retailers like B&H, Newegg, and Fry's may have the control pod or compatible controller.
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  5. Second-hand marketplaces: You can also try checking second-hand marketplaces like Craigslist, Facebook Marketplace, and OfferUp to see if someone is selling a used control pod or compatible controller.
It's important to note that, if you decide to go for a non-Logitech controller, you should make sure it's compatible with your Logitech Z-340. And it's best to check the compatibility before buying the controller.
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Leave me feedback please

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One controller pod...being split for two speaker sets?

Technically it's not a KVM connector.

A KVM switch uses a DB15 serial connector.  Just like a monitor uses a DB15 for it's VGA connection.

The pinout for the control center's DB15 connectori is not likely to be the same as either one of those two types of devices.

Unfortunately, there is no way to make one pod work with two sets of speakers. The reason for this is that the voltage supplied to the control center comes from the sub-woofer.  You can imagine having two sources of power connected to one, single control center...

The control center would not know which sub-woofer and power system to regulate.  You would end up with issues revolving around power distribution, volume levels being variable - or worse.  More than likely, you would either overload the control center or it would simply not be able to keep up with the demand for both systems simultaneously.

I myself just had my set of Z-5500's RMA'd to Logitech under the exact same circumstances.  I just received my new set today.  Retail box and everything.

He was NOT kidding you.  I had to make him repeat himself just like you did.  LOL.

But I sent the control center, remote and purchase receipt with them.

5 days later, I found out DHL almost had my package here.  (Although I was lucky.  The turn-around time on the RMA is subject to supply and demand.  I was quoted 6-8 weeks at one point due to their lot being completely empty.  They are manufactured and shipped from China according to the rep I spoke with...)

My advice to you is to get right on the RMA process.  Get your incident number from the Logitech rep who sets up your RMA.  Get those two pieces sent in as soon as you can.  Do what I did.

To do this, call the following number.

General Technical Assistance/RMA: 646-454-3200


Package the remote, control center into a box snuggly.  WRITE YOUR INCIDENT NUMBER given to you by the Logitech rep on the receipt.  Include the receipt in the box.  Take it to the post office and send it by USPS Priority mail.  Get "Delivery Confirmation" on it.  All told it came to just under $10 for me.

Send it to the following address:

Logitech Incorporated
6505 Kaiser Drive
Fremont, CA 94555
ATTN: Incident Number# <put your incident number here>

You will also be instructed to send a copy of your receipt by way of fax.  WRITE YOUR INCIDENT NUMBER AND PERSONAL INFORMATION ON IT BEFORE FAXING.  (Or at least on a cover letter.)  They're supposed to send you an email to let you know that they received the fax...but I never received one.  Good thing I included a second copy with the control center and remote...because that's the one they used for processing.

FAX: 702-269-3439

I have pics of the shipping order that came on the box, too.  If you would like to see this proof, let me know.  I'll be more than happy to post plenty of pics that show my old set (sans the control center of course...) and the new set.

But don't delay like I did.  Mine was two days away from expiration of the warranty before I sent in the parts.  LOL.

Any more questions?  Let me know.  :)

Cyryl
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