Frozen Samsung Blu ray BDC6500

Need more info. Are you outside the USA? Netflix is blocked outside the USA. Check your network connections and make sure the BD is connected to the internet.

Bluray uses a different laser than dvd/cd playback. You will need to have the deck replaced. Hope it's still under warranty.

update your software thru your machine and then netflix will show up.

I have purchased 3 BD-C6500 so far... all of them updated the firmware to the latest 1013.x.
Check that the player 'says' your Internet connection is ok. I've used the wired connection.
Cheers

Buy a cheap DVD player under $50 they play anthing.I have a $600 Toshiba Tivo DVR that won't play some DVD s.My $32 RCA plays anything.Good Luck.

I just had a chat session with Sony and the BDP-350 Blu Ray can not stream video from Netflix or Amazon.
Julie_> Welcome to Sony Online Support. I'm Julie. Please allow me a moment to review your concern.

Julie_> Thanks for waiting, xxxx. I'll be glad to assist you with the information about the compatibility of the Blu-ray Player to stream the videos.

Julie_> I'm very sorry to inform you that the Blu-ray Player is not compatible to stream the videos from netflix.

Julie_> Only the BD-Live feature of the Blu-ray discs played in the Blu-ray Player can be streamed.

Julie_> At this point of time there are no Firmware updates available to make it compatible to stream the videos through Netflix. 12/2/2009

Is the Firmware going thru completly What version do you have for the UP5000?

You can download the upgrade from the Samsung site. There are instructions for the entire process as well. Please note that you will need to create an ISO CD for the upgrade.

Dan

Are you able to play other discs on your player? Did you get your discs from a reputable distributor? and not at a flee market? Could be that your discs aren't giving the proper signals.