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You should be able to find what you're looking for at the following links:
E-mail Support: http://www.sonyericsson.com/cws/common/contact/contactusemail/phones?cc=gb&lc=en
User Guide: http://www.sonyericsson.com/cws/support/phones/detailed/userguide/k800i?cc=gb&lc=en
And just in case you would like to call for support, you will find all the numbers you need here:
Phone Support: http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
you don't need any anti virus for the mobile phones having compatibility with JAVA. JAVA does not allow any outside script to be installed in its system. Due to JAVA your phone is secure from virus so you dont need any antivirus pls rate me thankyou