ED5GTQXKQ01 Whirlpool Side by Side motor not turning.

Jammed auger or blocked chute.

Good Afternoon, thank you for your inquiry!

I see you are having trouble with your Frigidaire refrigerator dispenser not dispensing ice. Do you hear the auger motor running when calling for ice? If you do not, the dispenser may be jammed or the refrigerator has a faulty auger motor. I suggest try clearing any ice that is blocking the ice chute, removing any frozen ice or obstructions, verifying that the water valve or fill tube is not frozen. If any proves to be ineffective contact a professional to move forward accurately.

Best regards! - Z

seems like the motor to turn the auger might be having issues getting power inside the door panel but if your able to move it freely it could mean the motor is burned up or isnt getting power

you read the catalogue.

my kenmore elite side by side refridge model 52699100 wont get cold

dispenser motor maybe froze up,remove your ice tray and heat the motor up with a hair dryer to defrost it until it turn ccw freeley

The four prong (flat) plug to the ice maker (in the freezer compartment) in my Whirlpool Gold SbyS Refrigerator; should I be able to test for 120 Volts with a tester, should this plug be 'HOT"?

The flap may be getting stuck on the ice guide which is mounted on the arm you push in th dispense the ice . ( pt # 2180224 ) . Try pushing the arm in and look to see if the flap is catching on the clear plastic piece .