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Posted on Mar 14, 2008
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Buttons on 3570 hp flatbed not working

"an error occurred communicating with the scanning device."

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  • Anonymous Jun 05, 2008

    I was using Microsoft Document Imaging with Vista Home Premium to scan a multipage report. After the first page was scanned and I pressed the continue scanning button to scan the next page, I received error messages that the scanner was not available.



    I've tried unplugging and replugging all cords & cables to no effect. I've tried pressing the buttons on the scanner and nothing happens.

  • dtgtag Feb 06, 2009

    same problem but with no joy using buttons or the software icons

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quiltermum

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  • Posted on Jun 04, 2008
quiltermum
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Download and install latest hp software: col10861.exe
Its a big file 244 mb but solves all issues with 3570 scanner including compatability with ie7

Anonymous

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  • Posted on Mar 18, 2008
Anonymous
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U r open to the scanner and see the botton r attach to the properly to the devices or not then change to the botton in nearest reparing center

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