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Anonymous Posted on Mar 28, 2010

Cannot remove photos from phone. trying to copy

Cannot remove photos from phone. trying to copy them to memory card and am getting a message that says "Cannot Copy 'file name': Access is denied. Be certain that there is enough free storage memory, that the destination is not write-protected and that the file is not currently in use"
None of these matters apply and I'm just trying salvage photos that I do not have saved elsewhere. Please help!

  • Anonymous Mar 30, 2010

    thing is, if i do a hard reset, i will lose the photos i'm trying to retrieve, so that sort of defeats the purpose. at the moment, it's not letting me copy the photos to a memory card, and even when the device is tethered to my laptop, i get an error message saying that access is denied. totally frustrating because i can view the photos on the device, but have no way to save them permanently.

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  • Posted on Mar 29, 2010
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Try hard reset

instructions here:

http://search.vzw.com/?do=viewdoc&id=15345

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