Got a new tranz 380(credit card processor). it won't stay connected . error message says "lost connection with host". tech guy says my telephone line is optical. needs to be analog. anything I can do or is this thing a boat anchor ? Haaa--lllp !!! Nancy
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Re: got a new tranz 380. it won't stay connected .
Your shop has optical phone lines? lol I never heard of such a thing and I used to work for MCI worldcom. All you need to do is call up Qwest or your local phone provider and have them put in a standard analogue phone or fax line. Here it would run you about 20 bucks if you dont get it as a business line. maybe 50 if you tell them it is for a business.
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More than likely the password is your Merchant ID # if not more than likely is you would have to purchase a new one, mainly because most of the machines have been updated by frimware or baud rate which may prevent normal usage to credit card companies.
One if not too late. This terminal is out of compliance with running credit cards through. But if your merchant service provider is allowing you to continue then at the main screen just:
Hit 1 Then enter CC # and enter or function. Then EXP date of the card then function. Then Address and or ZIP of the billing for the cardholder then enter and it should process it VIA dial approval line.
What you need to do is to call the customer support line from this new company and have them walk you through the process. What the terminal needs is a new load of software. They can walk you through that process and help you if there are any problems with it.
The error message "Programming Err 0" means that the terminal memory has been corrupted. The only way forward is to acknowledge the situation and reload the terminal application.
If you press the  and [FUNC/ENTER] key at the same time, oten the message will go away. However, you will have a terminal with no programming in it. You will need to call your processing company and get a new load.
Prairie Trail Software, Inc.
Providing applications and hosting solutions for Tranz terminals and web based transactions
There is not a single answer to this question. Why? Because to be able to print yesterday's report depends on if the application that is in the terminal has been designed to allow you to do that. The only way to answer this question is to ask it of the customer support line of your processor. It may be that the only way to get that information is to have them print it out and mail it to you.