I need to hotsync my zire 71 with windows 7 home premium.

Check and see if you can download a "mediaimpressions" driver. I have found it is great for downloading photos from any device. GOOD LUCK

Welcome to Fixya

Sounds like the problem is the LCd screen already. Have you tried doing a hard reset to your palm? The data in your palm can only be transferred using Hotsync. Try uninstall/install the software again to the new computer. May i know the Windows OS of the new computer and what is the model of your Palm.

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HI,
Try doing a hard reset. This will erase everything on your zire and restore it to brand new settings. To do a hard reset make sure you have everything backup on your palm desktop. Here are the steps for the hard reset:


1. Hold down the power button and then depress the small hole in the back with the tip of your stylus.

2. Continue to hold them both in until you see the Palm logo.

3. Let go of both of them and then follow the onscreen directions. You will want to answer yes and use the 5 way navigation button on the bottom of your pda and hit up so that is completes the reset. After that you will have to set up your touch screen and go through the tapping the target. After you have gone through all this then do a hotsync. It should clear up your problem. Best wishes.

Here all software available:

Palm Desktop and HotSync Manager
Drivers for the Universal Wireless Keyboard
Palm Desktop and HotSync Manager

Here also manual and documentation.
Zire 21 User Guide
Troubleshooting HotSync

are you tring to to sync the pda with the laptop?

I havent been able to fix it yet.

install it on another computer buy her a computer

If your cradle is connected to a serial port, you will need to ensure that HotSync Manager is configured to use Serial Ports. To do this, follow these steps: 1. Click the HotSync Manager icon in the Windows system tray. 2. If there is a check mark next to the 'Local Serial' menu item, then you are already configured. 3. If there is not a check mark, click the 'Local Serial' option. For more information, refer to the handbook that came with your handheld. If you did not uninstall your previous version of Palm Desktop, the configuration will be done automatically.