SanDisk Sansa Clip MP3 Player Logo
Posted on Mar 25, 2010

My Sansa Clip suddenly will not download from Audible.com, and sometimes freezes up when I turn it on. I just got it for Xmas...What's wrong?

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  • Contributor 63 Answers
  • Posted on Apr 30, 2010
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Joined: Jan 26, 2010
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You should update to new firmware; go to the following website and file version for your device, http://forums.sandisk.com/sansa/

If It still does not work, you should format device, and then resync audible book

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Replace the internal Li-Po battery, but try a reset first.

https://www.google.com/search?q=sandisk+sansa+c240+battery+replacement


If your Sansa player is freezing, not charging or not turning on, the first thing to try is a reset of the unit. This will normally clear any temporary condition that may cause the player to freeze or not shut off completely, it's a bit like when your PC crashes and you need to re-start it to clear the error.
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5answers

I cannot listen to an "audible" book on my sansa player. I get the error message "please activate device with audible manager to play this title". I don't know what audible manager...

"Audible" books are copy protected to prevent unauthorized copying or sharing.
Download the Audible Manager software from http://www.audible.com/sw
When you load that software and sign on to your Audible.com account, you will be able to sync the information into the Sansa player that will authorize the audiobook to play on the Sansa.
0helpful
1answer

My sandisk 4gb clip mp3 player freezes everytime i turn it on. So i hard reset it, turn it back on and it freezes again.

In my opinion you will have to upgrade firmware of your player. How to do it you can study on this website and download the Sansa Firmware Updater software also.

http://kb.sandisk.com/app/answers/detail/a_id/300

Please read and do these all, and I hope your player will work fine again.
Thanks.
gylacz
0helpful
1answer

My sand disk sansa mp4 keeps on freezing on the music play all the time and the computer cannot read it

How to Reset a Sansa Clip

The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.


Turn Sansa Clip on. Press the "Menu" (home) button.


Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."


Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.


Tips & Warnings

*
You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.
*
Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.

Have a nice day....
2helpful
2answers

It got hanged..it can be turned and the buttons are not functioning

How to Reset a Sansa Clip

The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.


Turn Sansa Clip on. Press the "Menu" (home) button.


Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."


Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.


Tips & Warnings

*
You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.
*
Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.
0helpful
1answer

My Sansa Clip suddenly will not download from Audible.com and sometimes freezes up when I turn it on. I just got it for xmas...what's wrong?

hello Dear
You Can Download Free MP3 From Youtube By This Site : video2mp3.net
If you didn't found Your Favorite Music In Youtube Try These Sites : Beemp3.com or 4shared.com
0helpful
3answers

Do not know how to download and can not find book

You have to download "audible manager" from audible.com. Use it to transfer audible books to your device. It's free in period time and free some books.
Good luck
0helpful
1answer

I have a sansa clip mp3 player and I have no idea how to get audio books on it

You need audible manager from audible.com. You need sign in to have nickname and password. You can have free in period time, but not much.

good luck
0helpful
1answer

Song won't play, then freezes.

Hello Sir

You Can Download Free MP3 From Youtube By This Site : video2mp3.net
If you didn't found Your Favorite Music In Youtube Try These Sites : Beemp3.com or 4shared.com
0helpful
1answer

Can't transfer Audible files to my Sansa Clip

The link to the operating manual (which includes the Audiobook instructions) is here:
http://www.sandisk.com/sansa/assets/English/products/Clip/Clip_userguide_en.pdf

What I would do is drag and drop the Audible files from the folder that Audible creates to store your audiobooks to the Audible folder of the Sansa Clip, instead of using the Audible Manager.

-Tha Mp3 Doctor
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