I am attempting to print from my HP Compaq 6710b to my HP LaserJet II p Plus. (USB to Parallel). I am receiving an error in the Printing Status which states only ERROR - Printing. I can print a test page from the printer without issue. The printer is configured using Virtual USB port on the laptop. Could the printer itself be misconfigured. I no longer have a User Guide for the printer. Thanks, Christy
An HP printer user could have been through the HP Printer In Error State problem while working on the device. This is a malfunction preventing your printer from responding to the printer commands that you are sending. The most famous reason for this question may be a broken USB cable or a system problem. In this case, an expert is suggested to solve certain problems.
You are actively advised to advise clients about any technical issues on their computers or printers.
In this case, HPTech Help has provided guidelines and corrections for a growing number of HP Printer Errors and Passwords.
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HP Printer In Error State
Hi,
I am assuming that you are using Vista. Based on your post/description:
1. the HP Compaq 6710b has no parallel port;
2. the HP LaserJet IIP Plus is only capable of either serial or parallel connection;
3. hence you're attempting a USB to Parallel interface;
4. the printer is installed in your notebook and is set to USB port;
5. from the printer a test print can be performed but not from the Printer Properties in your notebook;
6. all printing jobs initiated from the notebook results in an "Error".
With the above in mind, may I point/suggest that:
a. Windows Vista driver will only enable your HP LaserJet IIP Plus' basic functions to work. It is not 100% compatible;
b. alternately, you can try using the XP installation CD/drivers of the printer;
c. the compatibility issue may be compounded by the USB to parallel interface;
d. the USB to parallel interface may be hampered by a known Vista USB issue;
e. you can try patching/updating the Vista USB driver. Since this has been a recognized issue with Vista, Microsoft has posted a fix for this here or here.
f. verify that the printer does not display a 22 or 40 Error.
If the printing concern has not been rectified after completion of the above procedures, you may need to:
i. download and install HP Universal PostScript Print Driver; or
ii. consider using a wireless print server connected to the parallel port of the printer; or
iii.consider replacing your printer. Sorry.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FixYa.
Hi again,
Appreciate your update. I was really about to answer your Live Chat/Session request but for some reason, I couldn't connect. That is what called my attention to your post.
To my knowledge, there is no compatability issue with XP and the IIP Plus.
What I am concerned with is the USB to Parallel Interface although that idea is the foremost solution one could think of considering the circumstances.. You initial post mentioned "Virtual USB port" which makes me think:
1. it should not be virtual since the notebook has physically a USB port, probably would be;
2. to my belief, it should be a "Virtual Parallel port" since the end user is parallel connected.
If you can try winging it from there and look around your Printer Properties/Port Settings/Virtual Parallel port or
you can try Add Port/New Port Type and use the driver/config CD that came with the USB to Parallel Interface.
If still a nogo, as initially posted, you may have to consider using a mini print server connected to the parallel port of the printer. It can either be wired or wireless.
Hope that this be of additional help. Pls post back for any developments (or lack thereof).
Cheers.
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Thank you for your suggestions with the HP II P Plus. I am however using XP and not Vista. Are you aware of any compatibility issues with XP and the LaserJet? I realize the printer is quite old, but it still prints with the best quality!
Thank you for your help.
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