Hello. You will need to install the scan software in your computer first. The software can found in the installation cd that came with your printer. Insert the installation cd in your computer and install the software. Just follow the instructions carefully. The software enables the computer to communicate with the printer and vice versa. Without it installed, you won't be able to print/scan from your computer. There is also a link to the Lexmark website where you can download the User Guide. It will give you detailed instructions on how to scan and do other features the printer can do. Just click on this link: http://bit.ly/b6359P . Click on Publications tab found at the center of the page. Download the PDF file User Guide. Hope this helps. Good luck!
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