The inner door glass shattered and now no power

Not easy. All microwave repairs should be done by a professional. Oven doors are easy, but they make microwaves harder because they need to be sealed and checked for radiation leaks. Traditional ovens are easy, microwaves aren't.

https://www.google.com/search?q=replace+the+inner+door+glass+on+a+neff+C67M70+microwave

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I have two thoughts, both guesswork based on knowledge gained by researching answers here on Fixya.

If you removed the door completely, the safety microswitches need re-adjusting. The door and hinges usually has three or sometimes 4 to make it impossible to use the oven with the door open.

Or, modern ovens have a safety catch under the glass edges that won't allow the oven to work if there is NO glass on the inside, or no glass on the outside. In other words, there must be 2 (or 3) panes of glass to stop children, old folks and pets getting burned by door glass that is the same temperature as a oven.

The final possibility is that the microwave failing is coincidental and not related to the door glass being replaced!

Usually if this model stops after approx 3 secs it is an invertor or mag fault. Check that the aerial cover is clean Page 3 of the breakdown part position 315. If this is really grubby it would be the cause of the door shattering. The PTC is not used on the microwave function so may be an additional fault. Check also the alignment of the door switches as this can also cause a similar fault. My best guess is if you remove the mag, you'll probably find scorching on it and it (and the invertor) will need replacing.

Hi Bill, I am having a same problem I have managed to order the glass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, the door should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slip in hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner door behind it.

5. Remove the 16 screws holding the inner glass with a special star type screw driver bit no T30.

6. Once you done that the glass housing holding the inner glass can be carefully prised free and taken off the inner door assembley.

7. Once you done that remove and inner glass, and be carefull to leave the glass glass seal intact, clean around the frame housing and the seal then replace the new inner glass and reverse the process.

PS. Becareful of the inner door once you've removed the outer door, as the hinges holding the inner door tend to shut quickly as there is less weight on the hinges.

It will do the job if you follow these instructions.Good Luck. AL

That's a huge gap.

You might ask their customer service people to authorize the replacement of the whole door or the glass and the inner door panel where the gap is.

If they won't help you, you could clean it thoroughly, then carefully caulk the gap with high temperature caulk.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

dont need new door glass is replaceable very cheap but tricky to replace

use some silicone grease just a small amount to make it sticky this should do the trick

Hi, I am having a same problem I have managed to order theglass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, thedoor should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slipin hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner doorbehind it.

5. Remove the 16 screws holding the inner glass with a special star type screwdriver bit no T30.

6. Once you done that the glass housing holding the inner glass can becarefully prised free and taken off the inner door assembly.

7. Once you done that remove and inner glass, and be careful to leave the glassseal intact, clean around the frame housing and the seal then replace the newinner glass and reverse the process.

PS. Be careful of the inner door once you've removed the outer door, asthe hinges holding the inner door tend to shut quickly as there is less weighton the hinges.

It will do the job if you follow these instructions. AL ([email protected])

You can find their support and spares links via their Belgian site or British site.

We're happy to help and we appreciate your thoughtful rating of our answer.

Give is the entire model # on the sticker inside the microwave and I should be able to help.