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Question about Dell DJ MP3 Player

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Dell 30 GB digital jukebox

It seems that I join everybody else in that my player needs a new battery. I've already updated the firmware, now it only plays 3 songs and shuts down. I also have to use the reset button just to turn it on. I found replacement batteries for sale...but how do i open the case. Are there screws under my service tag sticker? I love this unit...bought it on 5/05. Works so well with musicmatch. Hate to switch...any ideas? Eric

Posted by 2002hawk on

  • 2002hawk Mar 11, 2008

    I tried to download a manual and this is what I get...

    The page you are looking for cannot be found and may no longer be available.

    Please double check the address you entered and try again.

    Alternatively, you can go to the Dell Support home page or browse the site using the directory.

    To access Dell Support in other countries worldwide please choose from the list below

    Dell has not been helpful at all...I even called for tech support but to no avail.

  • 2002hawk Mar 11, 2008

    not quite...more's a gen 2.



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Dell has a website specifically devoted to Dell DJ users.

Posted on Mar 11, 2008

  • 1 more comment 
  • Anonymous Mar 11, 2008

    Try downloading the manual for your unit here. It will show you how to replace the batteries.

  • Anonymous Mar 11, 2008

    Does your unit look something like this:

  • Anonymous Mar 11, 2008

    Your manual can be downloaded from this URL. The specs on page 49 state that this model's battery is "Embedded lithium-ion polymer," and is not user-serviceable. But don't worry--they just want you to have to buy a whole new player from them.

    Here are step-by-step instructions on replacing the battery yourself.



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Related Questions:


Dell DJ 30gb not recognized in vista

try using a different usb cord and u can also use songbird to put songs on it

Rca m200 mp3 player

Try updating the firmware.

Zen extra lost firmware. can't detect with xp using either creative or windows media. was in the middle of firmware upgrade. crashed. can see only 20 mass storage device in windows

was i supposed to hang around for more than 30 minutes. i solved the issue elsewhere. it seemed that the person i was working with ddn't have enough horsepower to understand the issue. his suggestions were rather generic and things that i had already tried. the solution was rather specific and provided by an end user.

Dell digital jukebox, 20 gb
Try this web site , they have all the old versions of music match jukebox for your player-hope it helps
[email protected]

Will not play

Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.




You can get one at batterytrader - click the link to go there - Dell Jukebox DJ battery for the Dell Digital jukebox DJ1st and 2nd, also the DJ20, - rechargeable replacement batteries

Dell DJ Gen 2 Won't connect

if your Dell DJ player is no longer recognized by the upgrade firmware even with the correct, original device driver installed, then you will need to install a windows 'MTP' driver by doing the following. Note that this applies to Windows XP only.

1. make sure you have the SP2 XP upgrade.

2. Install Windows Media Player 10 or roll it back to version 10 if you are using a later version. You can roll it back by going to 'Add or Remove programs' and uninstalling any WMP upgrade from the 'Change or Remove Programs' dialog window. Note: don't uninstall WMP enitrely from the 'Add/remove windows components' dialog.

3. Go get this file: Unzip it in a temporary directory and run the fixup.cmd by double-clicking in explorer or using the windows 'Run' command. Follow the instructions it prints in its DOS window about deleting the Dell device in the hardware manager.

4. plug your DJ player into the USB port. XP should now say 'Found MTP device' or something similar.

5. Get the Dell DJ 1.02 firmware from their support site appropriate for your player. Run the firmware upgrade. The software should detect your player this time.

A good reference for the Dell DJ stuff is here:

Note: I can't personally recommend the 'PlayForSure' firmware as I have not been successful upgrading to it. WMP 11 does not seem to work with the Dell DJ but WMP10 does and the device Sync function works just fine.

For almost ALL of the MP3 players out there that seem bricked due to a firmware upgrade failure or some other reason, they can be usually restored in a simlar way by installing a basic 'MTP' driver which allows windows to at least send a file to it, and by putting the player into a recovery mode as defined by the manufacturer.

Dell Digital Jukebox and Vista

sound easy, just go to this webpage: Driver Update and use their tool to update your drivers.
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