Hello,
First, check the position of your needle.Machines with zigzag capability allow you to adjust the position of your needle left, right,or center. If your needle is not in the correct position, it may be hitting your needle plate. If that doesn't work,change your needle plate.
If you've been using a straight stitch needle plate (a plate with a small hole, often used for sewing fine, delicate fabrics), switch to a needle plate with a wider hole.
I hope this helps.
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