Question about GE Refrigerators

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GE Fridge will not stop flashing zeros diagnostic

Water and ice dispenser worked every so often, had to unplug fridge once in a while to reset problem, last time I plugged it in it just goes to self-diagnostic mode with the flashing zeros and will not stop. Anybody knows how I can ''force quit'' the self test? Thanks!

Posted by helniev on

  • 1 more comment 
  • Denise W
    Denise W Mar 26, 2016

    where does it pug back into under the freezer door?
    Please help!

  • Violet O
    Violet O Jun 01, 2021

    OMG!!!! I PERSONALLY WANT TO THANK EACH AND EVERY CONTRIBUTOR!!!! it's 12am and my fridge did the "blinking 0's thing. I spent an hour trying to Google and YouTube solutions when utter panic sets in that i may have to replace a mothership(?!).... Then I found this thread and thought... "Well I'm already replacing the mothership (for $150) won't hurt to try this little quick fix"....
    So there I was lying on my stomach on the floor with a pile of napkins, a screwdriver, and a hair dryer.... And i couldn't get the connecty piece off ... I just knew this wasn't going to work...
    So I get up I go to the main switchboard thing flip the power to the fridge back on peek through the den and what do I see:
    The zeros are gone my fridge is reading the temp the water dispenser works and the ice machine works!!!!!
    THANK Y'ALL SO MUCH!!!

  • Travis Naganuma
    Travis Naganuma Oct 15, 2021

    OK, I took off the grill and found the connector. It looks solidly connected except for there’s a second connector not connected to anything. This one is a little longer with three holes in it. Does anyone know if this is supposed to be connected to anything? I looked underneath the fridge as best as I could and can’t find anywhere it would plug-in.

    Never mind. I tried a trick I read elsewhere on the site which is to hold the warmer colder buttons for the freezer and refrigerator all down for five seconds. That didn’t work right away but then I unplugged the refrigerator and plugged it back in and Wala! Started working. ??

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17 Answers

Anonymous

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I had the same problem. The cause is the digital display is not communicating with the motherboard. What had happened in my case is the plug connection between the door's digital display and the motherboard had become unplugged. The wire running from the motherboard runs below the fridge, and connects via plug located along the bottom of the fridge below the freezer door, connecting to the wire running from the display to the bottom of the freezer door. I just reconnected it and that reset the display. Glad for it too, I thought I needed a new $130 motherboard! Hope this helped!

Posted on May 06, 2010

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  • Ruben Jul 27, 2013

    Thank you for the post! I too thought that I needed a new motherboard. Unplugging and plugging back in the electrical connector below the freezer door got rid of the flashing zeroes and returned the display back to normal, and, more importantly, the dispenser started working again.

  • Lucy A Aug 10, 2013

    Thanks you so much for this post! This saved me a call to GE for such a simple fix!

  • Tim Caldwell
    Tim Caldwell Dec 18, 2013

    After already replacing the main computer and the display computer, I did this check and sure enough the wires were corroded. Cut out the plug and soldered the connections and it works great!

  • John Ruhlman
    John Ruhlman Aug 31, 2015

    Awesome find here saved me a lot of money. It was a 2 min fix. Mine wasn't corroded one of the 3 wires pushed itself back and had a loose connection. I've noticed from time to time my dispenser would not allow water and ice to come out. Now it's just had the blinking zeros. Seems like the fix for both.

  • Denise W
    Denise W Mar 26, 2016

    How do you get the part off to get to this plug?
    It's my understanding it's the black grate that runs along the bottom of the fridge.

  • juxtapos99 Jul 21, 2017

    It's just two regular philips screws that are holding the grill. You have to open the fridge and freeze doors to see them. Look on the far sides of the grill near the top edge.

  • Michelle Leivan
    Michelle Leivan Aug 29, 2019

    Thanks a bunch! Had the disconnected plug problem as suggested in the first answer with the all blinking zeros. So glad you guys shared this problem and fix and that I found it on the first link.

  • MarInLR Sep 29, 2019

    phartm - thank you for saving the day! Your suggestion worked like a charm. Re-plugging that connector fixed the flashing zeros and the dispenser not working.

  • Ramo Marin
    Ramo Marin Nov 28, 2019

    You are totally invited to my birthday party!!! Worked perfectly!!!

  • George Wakil
    George Wakil May 07, 2020

    can you please tell me more specifically where I can find that plug? is it accessible or do I have to tilt the fridge?

  • Anonymous Oct 12, 2020

    Thank you!!!

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juxtapos99

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Yes that absolutely worked! Thanks! I previously tried unplugging the refrigerator for 30 seconds but that didn't work.

When I took off the bottom grill, I noticed my connector was wet so I untaped the electrical wire from the water supply hose (not a smart idea to tape those together GE). That wetness could have created an electrical problem... who knows. But the unplugging the connector and plugging it back made the water dispenser work even though it was still wet.

Afterward I dried off the connector as best I could. It had some brown rust/mold stains on the inside of the white plastic connector. I'm not sure if the hose is leaking slightly up top or if it's just condensation from where the hose enters the fridge.

Posted on Jun 16, 2010

  • juxtapos99 Jul 21, 2017

    It's just two regular philips screws that are holding the grill. You have to open the fridge and freeze doors to see them. Look on the far sides of the grill near the top.

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Thomas Grover

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I have a 4+ year old GE side by side, model #GSHS6PGYAESS, and the water/ice dispenser just started acting up. Whenever I would press the water/ice lever, the light would flash and the display would show the temperature settings for the freezer and refrigerator but nothing would come out of the dispenser. The solution here was exactly what was wrong with mine too. I checked the connector below the freezer door and found it was wet and had greenish lime scale/corrosion on it and inside the electrical tape. As I was cleaning the connector, the white wire just pulled out. Apparently it had corroded completely off. For a temporary fix, I cut the red wire going into the other end of the connector and spliced it together with the white wire. Later today, I will pick up a new Molex connector and pins and repair the connection correctly. Thanks for the help guys! The internet is AWESOME!

Posted on Jul 17, 2013

Dave R

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I had the same exact issue as Thomas. My ice/water panel alternated from blinking all zeros to 0 and 37 for a couple of days.

When I looked under the panel there was some green scale on the connectors and and the white wire was loose. It came right out of the Molex connector with a light tug. After the white wire was completely out of the molex socket there was no power to the panel. I then snipped the red wire and spliced it to the white wire. Everything now works.

My question: Do I really need to replace the molex connectors or just leave the spliced wire as is. I dont think the Molex connector adds anything other than convenience to plug & unplug.

FYI: My fridge is a GE side by side model GSHL5KGXGCLS

Posted on Sep 28, 2015

  • Brad Englund
    Brad Englund Sep 29, 2015

    The connector truly is there for convenience. After cleaning the connector, some months later it failed again. This time I just cut the the connector out altogether and soldered and taped the wires. All is good now for the rest of the life of the fridge.

  • Walter Schmidlin
    Walter Schmidlin Oct 16, 2018

    This is my problem but the plug seems fine... motherboard?

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Brad Englund

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I just completed servicing the ice dispenser motor that was frozen up. Put it all back together and flashing zeros! Could not for the life of me figure out how this repair caused the whole fridge to not startup again. Red MANY posts all pointing to replacing the main board. Came across this one, and it was exactly my problem too! I must have bumped the plastic cover in front of the wire under the freezer door. It too was corroded. Cleaned it, plugged it in, and all is well in my kitchen! This post was a lifesaver!

Posted on Nov 01, 2013

  • Brad Englund
    Brad Englund Oct 25, 2018

    The misbehaving electrical connector (Kurt C's Sep 22, 2018 picture) causing flashing zeros is directly below the freezer door. Your picture appears to be a different model refrigerator.

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Brian Dutkiewicz

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Thank goodness my fianc? found this thread and for the person who had the solution. It’s amazing that after 10 years has past and GE fridges still have this problem. Thank goodness it’s a simple fix but you’d think this issue is so common they include it in the owners manual section along with most ask questions and problems.

Posted on Apr 25, 2021

Nate Pilkington

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Yes! This was my exact problem too! Fridge stopped dispensing water and ice, then the door alarm was continuously flashing and would not turn off. Then unplugged and replugged the fridge, and it started displaying all Zeros and would not turn off. Looked under the fridge and sure enough, the connector was water logged. Unplugged the fridge, cut back the sleeve, dried out with a hair drier, and it's working again!

Posted on Nov 29, 2020

Michael Byers

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Really appreciate this thread! Wires coming out of the connector...spliced them together (TEMPORARILY!!! lol) and works like a charm! Now on to get a new connector! Thanks!!

Posted on Jun 18, 2020

Michelle Leivan

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Thanks a bunch! Had the disconnected plug problem as suggested in the first answer with the all blinking zeros. So glad you guys shared this problem and fix and that I found it on the first link.

Posted on Aug 29, 2019

John Ryals

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Thanks, everyone, for the info. Same problem with zeros flashing resolved by drying electrical connector behind plastic grill. Probably because of co sensation from freezer door, water dripped through plastic sheathing into connector. So I carefully remove about two inches of the sheathing, dried the connectors, then elevated the connector above the sheathing when reinstalling the wires. So far, so good.

Posted on Jun 21, 2019

Gilda Redskin

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So glad I found the answer here... I did the same as Thomas G.
Now my GE ref. works as new, hehe! Thanks!

Posted on May 09, 2019

Kurt C

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Same issue and fix here on a 2 year old GE gss25gmhbces. Water drips down the inside of the wire cover and corroded the connection. Ice dispenser stopped working and display would flash 0/zeros. I just wired them together directly and everything works fine. I moved the black wire sleeve up so the water can drip out before the connections.
GE Fridge will not stop flashing zeros diagnostic - 9_22_2018_4_06_31_pm.jpg

Posted on Sep 22, 2018

  • Violet O
    Violet O Jun 01, 2021

    This pic helped me solve my problem.... Before it was just guessing based on words... THANKS

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Bromi Krock

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This was a lifesaver. I had replaced the control board and everything was working great in my garage. Then when I went to move it into the house I had to take the freezer door off. When I put it back together in the house it started doing the flashing zero and the ice/water dispenser wouldn't work. I was so bummed and thankfully started searching online and this came up. Started messing with the connector at the bottom of the door and bam back in action. Now how do I stop the loud rattle when it shuts off? Ha

Posted on Feb 27, 2018

Bryan K Blaser

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This all so solved my problem thanks

Posted on Oct 28, 2021

Chris Huff

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  • GE Master
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Sounds as if control panel is bad.

Posted on Oct 23, 2018

Onur zdemir

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Guys- I cant find these connectors under door, where are they
GE Fridge will not stop flashing zeros diagnostic - 10_23_2018_3_30_08_pm.jpg

Posted on Oct 23, 2018

Michael R

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Man did I get lucky catching this site when I searched for "000 display". The day before no power to ice/ water dispenser. Then tonight 1030pm. Fridge stopped cooling. I was ready to cal the repair guy and take a day from work. Followed the instructions on the previous posts, located the 3 wires, cleaned them of oxidation etc, retapped with electric tape and 30 min. Later... had a drink with the wife to celebrate my alpha-ness.

Posted on Dec 20, 2017

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