Question about Lexmark E320 Laser Printer

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Lexmark E320 Printing big black smear

The paper jammed and after it was cleared the printer started printing a giant black blotch over half the page. I've removed and put the cartridge back in, hit reset, and turned the printer on and off, but it just keeps printing this big black area and I'm pretty sure the alignment is messed upt too.

Posted by athenamorag on

  • Anonymous Jun 24, 2008

    I find that two E320s have had horrible problems, not only with this smear, but slippage which results in multiple pages being drawn into the printer at once and the inevitable jam.



    Any idea if this is a common problem with this printer? Can cleaning help?

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Anonymous

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  • 25 Answers

1. Make sure that you removed the entire paper jam and that nothing is caught in the fuser assembly (the part that gets hot so make sure it is cooled off first,also do not use anything to dig at anything that might be there try carefully using a tweezer or needle nose pliers to pull it out.
2.Remove the toner cartridge and with a dry cloth or a pencil eraser clean off the contacts on your left when facing the inside of printer and the roller on the bottom can be wiped off to remove excess toner.
3.With toner cart. still out use a dry cloth to wipe the laser print head area located directly above the roller on the bottom of the printer be careful as the metal edges are sharp.
4.If there is a build-up of toner at the entrance of the fuser try gently removing it with a flat blade screwdriver with care.
5.If this doesn't help it may be necessary to replace the toner cartridge itself.

Best Luck

Posted on Mar 11, 2008

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1 Answer

Printer keeps jamming even after clearing jam


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T652n 202.03 paperjam


1Open the upper-front cover and remove the toner cartridge.2
Look into the printer. Remove any jammed sheets of paper that you find there.

  • If the print job only consisted of this one page, reinstall the toner cartridge and close the front cover. Press the pattlnk_10162008_2247-select_button.jpg button to clear the error, and then try printing again.

  • If the print job consisted of more than one page, confirm the entire paper path is clear before printing again. Do the following:


    1. Remove the top paper tray ('Tray 1').
    2. Remove any jammed or partially-fed sheets of paper you find here, then reinstall the tray.
    3. Go around to the back of the machine and open the upper-rear cover. Remove any jammed sheets of paper you find, then close the cover.
    4. Once you have confirmed that the entire paper path is clear, reinstall the toner cartridge and close the front cover.
    5. Press the pattlnk_10162008_2247-select_button.jpg button to clear the error, and then try printing again.


  • If you cannot locate any jammed paper under the toner cartridge, then check the rest of the printer for any jammed paper. Do the following:

    • Remove the top paper tray ('Tray 1') and look for any jammed or partially-fed sheets of paper.
    • If you do not find any jammed pages there, reinstall the tray and go around to the back of the machine. Open the upper-rear cover and look there.
    • If the entire paper path appears to be clear, close the rear cover and power off the printer. Reinstall the toner cartridge and close the front cover. Power the printer back on. If a 200 error continues on power up, a sensor in the printer may be malfunctioning. This will require a service call to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Supportbelow for details).

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LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

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The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

?

?

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

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4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


To clear a paper jam:


1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

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Light is flashing on Resume on my HP Deskjet F2110 All-in-One printer scanner copier. What does that means?


Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

  1. Remove all loose paper from the paper In tray.
  2. Press the RESUME button.
    • If the paper jam is cleared, skip to Step Four
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  • After removing the paper, check to make sure no scraps of paper are stuck in the printer.
    • If the paper jam is cleared, skip to Step Four.
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    b4334db0-9c6c-4a8d-be58-38a7346f3e8c.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Replace the rear door. Gently push the door forward until it snaps into place.
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    355b6f41-4668-4827-a91c-ff5c4852e74f.jpg

    1. Gently pull the paper out of the rollers. caution.png
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    2. Close the print cartridge door.
      Figure 3: Closing the print cartridge door

    4b07607d-706b-46d4-8067-d6d9c380a6ec.jpg
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    1. Unplug the power cable.
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      NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
      • If the carriage does not move, continue with the next step below.
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  • Step five: Reload and test the printer

    Once the jammed paper is removed, verify that the printer is still functioning properly.
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    2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
    note.png
    NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.
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  • Push the rear access door back into the printer until it snaps firmly into place.
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    • Do not add paper while the product is printing.
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    • Do not use torn or creased paper. Used paper might cause jams.
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    Clear the jammed paper as follows.

    If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



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    Pull the paper tray completely out of the printer.

    Pull the jammed paper up and out of the printer.

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    Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

    Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

    Open the jam clear cover. Pull the jammed paper out of the fuser unit.

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    Pull the Duplex Tray completly out of the printer.

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    Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
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    Put the drum unit assembly back in the printer.

    Put the paper tray in the printer.

    Close the front cover.

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    pattlnk_1052005_1635-enus20238_oppaneljamlights_e230_en_us.gif When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:
    1. If you are feeding paper from a paper tray, first remove the tray. Look for and remove any jammed or damaged paper you find.

      pattlnk_1052005_1636-enus20238_removepaperjam_e230_en_us.gif
    2. Open the front cover and remove the print cartridge assembly.

      IMPORTANT!
      Do not leave the print cartridge assembly exposed to direct light, especially sunlight, for an extended period of time. Extended exposure to light will damage the green photoconductor roller and cause print quality problems.

      pattlnk_1052005_1639-enus20238_removecartridge_e230_en_us.gif
    3. Remove any paper you find jammed in the area behind the print cartridge assembly.

      pattlnk_1052005_1645-enus20238_removepaperjam2_e230_en_us.gif
    4. Also lift the flap at the front of the printer and remove any paper you find jammed beneath the flap.

      pattlnk_1052005_1646-enus20238_removepaperjam3_e230_en_us.gif
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      pattlnk_1052005_1647-enus20238_removepaperjamrear_e230_en_us.gif
    6. Once you have confirmed that the entire paper path is clear, reinstall the print cartridge assembly. Close all the printer covers/doors. Reinstall any paper trays you removed.
    7. Press the Continue button to resume printing. NOTE: The printer should reprint the page(s) that caused the paper jam.
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