Question about Tomtom GO 920 GPS Receiver

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I have a tomtom 920. It is not able to aquire a

I have a tomtom 920. It is not able to aquire a signal. It is refurbished...I reloaded the application software, reset hard and soft,, still no luck.

Posted by Anonymous on

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  • Anonymous Apr 02, 2010

    NO that solution did not work. I was always outside. I have done many things and now I am thinking it may the internal antenna that is the problem. I was hoping by changing the application software and doing both a hard and soft reset that would work. Thanks...any other ideas?

  • Anonymous Apr 02, 2010

    Yes I updated the QuickFix like you mentioned. Nothing. I have even left my unit outside for over one hour. My other 920 unit had no issue finding satellites.

  • Anonymous Apr 02, 2010

    Also, the entire unit is updated, including quickfix

  • Anonymous Apr 03, 2010

    I am in an area where my other tomtom gets 11 satelites, therefore an open area.



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Are you INDOORS? GPS do not work indoors. You need to be OUTSIDE.

Also, install TomTom Home in your computer and plug your tomtom to your computer via a USB cable. Update your TomTom and try again

Posted on Mar 29, 2010

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  • Anonymous Mar 29, 2010

    If you are INDOORS, your TomTom "may" be able to lock onto some GPS satellites IF you have the latest download of the "quickfix". It is advisable that you update TomTom's QuickFix at least once a week (it's free and allows the GPS to get a fix on the GPS satellites much faster)

    Please, report back if you need furthere assistance

  • Anonymous Apr 01, 2010

    Did you try what I suggested? If so, did it work or not?

  • Anonymous Apr 02, 2010

    Did you install and update the QuickFix as I mentioned? This usally solves ALL problems related to TomTom not finding the GPS satellites

  • Anonymous Apr 02, 2010

    Are you trying to get a GPS fix in the middle of a city or where you are surrounded by building?

  • Anonymous Apr 03, 2010

    then there is definetely something wrong with the one that can get satellites. I would suggest you try witrh an external GPS antena if you have one, but otherwise, I don't think there is anything "easy" that can be done (except taking it somewhere for repair or calling TomTom directly at 866-486-6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST Saturday: 9:00 a.m. to 8:00 p.m. EST).



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