If the lens is stuck out then you will find it is usually one of a few reasons.
1. Check the batteries. (obvious I know).
2. The camera has been dropped or knocked.
3. The camera has grit or dirt in the lens mechanism.
Providing the batteries are ok then 2 and 3 usually mean a professional repair. The lenses tend not to be something that the average home user can remove and take apart. The cost of repair also might be more than the camera value so you will need to find a good repair shop near you and get a quote.
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