My swimp3 Player won't play. It seems to have a short in the wires. Can it be fixed? I have a warranty and have had it for 8 months.

Hi Pradeepdhill,

The firmware on your device may need updating. Please go to the FINIS website and upgrade your device with the newest firmware.

Typically the Swimp3 player sounds great right out of the package. In fact we've had many customers who have used it successfully for years. Like all electronics though, sometimes there is simply a problem.

Your new player is backed by the manufacturer's 90 day warranty. You can contact the store or website for an exchange or contact Finis directly to get a warranty replacement. http://www.finisinc.com/Contact/

Have fun swimming to your favorite music with your Swimp3 mp3 player.

Michelle
Authorized Swimp3 Dealer
WaterproofMusic.com

If this is a recent purchase, your new Swimp3 player is backed by the manufacturer's 90 day warranty.

Typically the Swimp3 player sounds great right out of the package. In fact we've had many customers who have used it successfully for years. Like all electronics though, sometimes there is simply a problem.

You can contact the store or website for an exchange or contact Finis directly to get a warranty replacement. http://www.finisinc.com/Contact/

If it is not new, you may want to check the wires and be sure they haven't come loose. Since it is a sealed device, there is no official over the counter fix for the problem if the wire has shorted.

One problem we have noted is that customer shove the player in the gym bag, instead of putting in a protective bag that is comes with. This can cause undue stress when you stretch the wires. You should always protect your swimp3 from that kind of damage, too.

I hope this is helpful to you. Have fun swimming to your favorite music with your Swimp3.

Michelle
Authorized Dealer for the SwimP3
WaterproofMusic.com

The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:

Problem: The player doesn't turn on.

Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.

Additional Tip: The charging answers are in the Green Indicator Light.

If the green light is flashing off and on, then your SwiMP3 player is charging

If the light is solid green, the SwiMP3 player is fully charged

If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.



Problem: I have charged my player, the light is solid green, but no music plays.


Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.

Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.



If that doesn't work, then it could be the

* volume

* incompatible files or

* folders




Volume: On some units the factory volume setting is very low.

Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.





Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.



Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.



Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

Michelle
Authorized Finis Dealer
Get Swimp3 Deals at WaterproofMusic.com

This could actually be an easy fix. If you have any files on the player that are not WMA or MP3 files, or that you've stored your music in folders - either way it could simply stop the drive from playing.

Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.



Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.



Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

I hope you find this helpful.

Michelle
Swimp3 Troubleshooting Video

The Swimp3 Surf was discontinued by the manufacturer in 2009, so at this point the warranty is likely expired. (sorry for that bad news).

However, there may be a bright point. If the short is in the earpiece, they do offer replacement earbuds that work specifically with the SurfMp3 and new Xtreamp3. You can visit
http://www.finisinc.com/P-130024/Xtreamp3-Replacement-Ear-Buds to purchase them.

If the short is somewhere else, it may not be fixable since the player is a sealed unit.

Good Luck and I hope you're back to swimming to music, soon.

Nick,

This is an easy fix. Most Mp3 players, the Aqua Mp3 player included, need to have the files in an mp3 format - not the CD format.

Simply convert your CD to Mp3 files on your computer using a software like Media Monkey http://www.mediamonkey.com/ (which has a free version). Once they are converted, then you can simply drag and drop them on to your Aqua Waterproof Mp3 player.

If you're using a Mac, then you can use iTunes to import the CD and then convert the files to mp3 within iTunes.

I hope this helps you get in the water and swimming to music soon.

Michelle
WaterproofMusic.com
Check out the Xtreamp3 waterproof mp3 player - great on land or inthe pool

Suzi,

Depending on which model Swimp3 you have, the battery life may vary. At the most you should expect about 6 hours of play time before it needs to recharge.

One mistake we have had customers make is they plug it in to the computer to recharge, but then cut off the power to the computer. If you are using the computer to recharge your Swimp3 Player you will have to leave the computer power on.

Once you disconnect it you will have to press and hold the power button for 3 seconds, the green light will flash fast 3 times and then turn off. If the light is still on, the player is not off.

An alternative option would be to use a USB Wall Charger to charge the Swimp3. If you swim daily, its an easy thing to just pop it in the charger before you go to sleep (just make sure it is dry before you plug it in).

If you find this solution doesn't work, you may want to try resetting the player by pressing and holding the RESET button.

I hope this helps with your Swimp3.

Good Luck

Michelle
Authorized Swimp3 Dealer

Check out the SwimP3 V2 FAQ website: http://www.waterproofmusic.com/swimp3faq.html

It says:


Q: My Computer won’t recognize my SwiMP3 player when I plug it in?

A: Press the reset button on the SwiMP3 player while the unit is plugged in. This is the small white button above the on/off and in between the green and red LED lights.

I had the same problem and it took me while to figure it out, but I did. Thanks to a website telling me how to re-format the whole thing. I went to "my computer" and right clicked on "removeable device" and clicked on format. It should read "fat" not "fat32" then I clicked "start" and then when I loaded stuff on it worked. Good luck!