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The belt that drives the brush roll has broken. That's why it doesn't pick up and why it doesn't pull itself forwards. Check the User Manual (download from Hoover website if necessary) for information on replacing the belt. Good luck!
I have an upright Dyson Cyclonic. Because I have dogs, I also have a Miele Pull-along. I use the cyclonic for fine dust after picking up the hairs with the Miele.
Much quicker in the long run.
Otherwise I would waste a lot of time cleaning out the Dysan Cyclonic airways. I usually use long nose pliers to get the ball out and then I use my Miele to **** the rest out of the Dysans airways!!!
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