Hello,
there is a solution to the problem.The ear piece is faulty and it needs a replacement.
Get a new earpiece, and a screw driver to open the phone, remove the faulty earpiece and replace it with the new earpiece.
But if you do not know how to loose the phone or fix it, take it to an mobile phone engineer to help you fix it so that there will be no further damage on the phone.
Have a nice day.
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