Will not play blue ray movie 2012 It will play the previews but will not show menu of movie.

You may need a firmware update, go online to Sony, contact customer support and the technical department for answers, they should be able give the information that is required to help get this problem resolved.

You need to use the remote to select the menu and play . It will be seen on the screen being an interactive process. Click the menu to open up and select play movie to click.

As in standard DVD players, they sit in preview mode until you select the play button on screen with the remote controller.

If you hit "Disc Menu" on the remote just as the fireworks start, you won't have to go through the entire Previews section, and then the disc seems to work fine...

http://www.lg.com/uk/support/product/support-product-profile.jsp?customerModelCode=BD370&initialTab=warranty#

Some new blu-ray movies require the latest firmware version on the player, here is the site where shows how to upgrade the player. There is a read file that shows you how to upgrade and which version you should be using. Best of luck.

I have a Samsung BD-P1600 and was having similiar problem...played thru previews but would not play. Instead of just powering off/on... I pulled the plug on the ac cord out and left it out about 20 minutes and it now works !

dudes really simple as i couldnt watch 2012 amazing movie !
get a usb stick go to the site that is your make or model say for example: ( philips blu-ray bdp3000 go to philips and software and downloads after selected model )

download the firmware open as winRAR or documents u should see the choice of two folders select them both and extract them to your usb stick and done !
stick in your blu-ray player settings advanced software usb and download and wait should not take more than 2 mins for everything to be working !!!!

http://esupport.sony.com/US/perl/swu-list.pl?mdl=BDPS301&LOC=3

I couldnt get the blue ray format of kung fu panda to play in my sony blue ray dvd player. the previews and the menu screen run properly, but when i push play movie, it shuts down the dvd player. can anyone help?