First of all, here is the main ONLINE SUPPORT page for your model:
And here is the user's manual for a similar model:
To view the Support Page or the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.
You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.
Make sure the Scanner Head Shipping Retainer is not still in the SHIPPING position. This device prevents damage to the scanner head when the unit is trasported and must be switched over to the RUN position before use.
See page 8, section 2.2 of the manual for complete instructions and detailed illustrationson on how to operate the shipping lock.
Please comment back here to this page if you have any details to add, have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.
I hope that was helpful to you, good luck.