Hp 4000N 41.3 unexpected paper size

I don't have a 4000n, but I do have a 4200n that should be relatively similar. On the 4200n you can change this behavior by going to the menu, then Configure Device->System Setup->Tray Behavior->Use Requested Tray, then setting that value to First. My guess is you have that setting on your 4000n set to Exclusively, which will then prevent the job from going to a different tray. It also requires that you have the same type and size of paper registered in both trays if you want the job to automatically switch over.

If that menu path is different on your 4000n you just need to dig around in that menu to find the tray behavior setting.

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41.3 Unexpected Paper Size Explanation

• The printer detected a paper size different than what it was expecting.
• This is typically caused if two or more sheets stick together in the printer, or if the paper tray is not properly adjusted.

Recommended action

1. Reload the tray with the correct paper size.
2. Ensure that paper in the tray is loaded under the front and back tabs.
3. When printing from tray 1, verify that the correct paper size is selected in the control panel (see the Paper Handling Menu section in the User Guide ).
4. When printing from tray 2, 3, or 4, verify that the three paper size adjustments on the paper tray have been made correctly (see the description of adjustments in the section on Loading Trays 2, 3, and 4 in the User Guide ).
5. After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. Or, press CANCEL JOB to clear the print job from the printer's memory.
   Hope this helps. Please keep us updated and remember to rate this answer.

Selecting which tray is used for printing

You can select how the printer pulls paper from the trays.

Understanding tray order

When the printer receives a print job, it selects the tray by trying to match the requested paper

type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

all available trays for the paper that satisfies the request, starting with the bottom tray and ending

with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/

size.

Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

is requested, the job prints from the requested tray.

If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

tray 1 operation" on page 47 for more information.

If the search fails, a message appears on the printer control panel display requesting that

you load the correct paper type/size. You can load that paper type/size, or you can override

the request by selecting a different type/size at the printer control panel.

If a tray runs out of paper during a print job, the printer automatically switches to any tray that

contains the same paper type/size.

The autoselect process changes somewhat if you customize tray 1 operation (as explained in

"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

Did you set the paper size on the printer as to what kind of paper is in tray 2? Then in the driver you have to set it to auto select what tray to print from based on the paper size requested in the Doc you are printing. Also knowing what type of printer you are using would make helping easier.

Make sure the paper stops in the paper tray are set to the correct paper size. If one of them is not in the correct location the printer thinks it is a different size of paper. Also make sure the selector on the tray is set to the correct size. If all these are good you should reset all the settings to default.

On the printer drivers, if you go to the settings, you can change the default. It should be under a setting called paper.

thanks adi

1) When the printer receives a print job, it selects the tray by trying to match the requested paper type and size with what has been loaded in the trays. Using an “autoselect” process, it searches all available trays for the paper that satisfies the request, starting with the bottom tray and ending with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/size.

2) If paper is loaded in tray 1 and tray 1 is set "TRAY 1 TYPE=ANY" and "TRAY 1 SIZE=ANY" on the
Paper Handling menu, the printer will always pull paper from tray 1 first.

Although you have selected the paper size A3 your printer HP Deskjet show unexpected paper size.....
1. clean the carriage area ...........
2. change the carriage sensor....... If not solved
3. you need to replace carriage unit.

Thanks

hi ray, it's chris. i called your cell phone, but figured you might see this. replace the registration clutch. after some research, this seems to be the solution given that should solve the issue in that printer, and it's an independant part from the paper pickup assembly...

RK2-0247-000CN


chris

page size of doc getting sent to printer, file, page settup, page size/papersize is set different than printers tray size via keyboard on printer, ie tray size.