Screen cuts off top of heads

Sounds like you need to change the aspect. Either your TV or source aspect ratio is set improperly.

Look for "Size" on remote, or go into menu under "picture", adjust size there.

mine did not fix, picture is still huge and pushed to bottom of screen so the top is black all the way across

It appears that on this television you can only adjust the picture size when you are using the twin picture feature. You must adjust the picture size with your other remote control. Since I do not know whether you are connected to a cable box or a satellite tv box or a blu ray player or a DVD player I cannot be very specific. On your other remote control you should had an hd zoom button, aspect, format, ratio, #, or etc. Those buttons change the picture size. The other factor determining picture size is the resolution the equipment connected to your tv is set to. This tv supports 1080i but you should also try setting the connected equipment to 720p or 480p or 480i. Also the connected equipment may be connected to your tv in two places so make sure you are on the correct selection using the tv video button on the Sony remote.

Press "wide mode" on TV remote until it is on "full". Check for same on set-top box.

Try changing your Aspect Ratio, look in your manual.

Have you tried just clicking on your left or right arrow to change the screen size without using the menu button?

Change your Display Format (widescreen mode) . You're using ZOOM. Press FORMAT on the TV remote control to cycle through the available display formats.

Good Day Brian;

The warped, too large picture is the same problem, the TV has a convergence problem. ln today's electronics the first thing that should be done on any electronic device is to, reset, unplug TV from the a/c outlet for at least 4-5 minutes then plug back in. If no fix; Your TV has a circuit problem. RCA has three common problems that could cause this condition; the most common is a fuse near the fly-back, IH-VT, the convergence power board or the signal board.

Always, call a factory authorized service dealer if you are not familiar with repairing electronic equipment that contain HIGH VOLTAGE, just for your own safety.

Good Luck, Big Irish.

take zoom offf on dish and the tv it sel use normal 16 .9 ,mode when u push screen in to it use 1024x768 60 hertz ok