Bbm icon on main screen will not go away and there are no new msg

Dear,

The msg alert tone depends on the current sound profile of your phone (like normal, silent, driving etc).
1. Go to main menu -> settings -> phone profiles. You should find all the profiles available in the phone. For example, we will change the msg alert tone for 'normal'.
2. Tap on the box with the double arrow (>>) symbol next to normal. You should enter a screen saying call alert type, voice call ringtone etc.
3. There is a drop down menu at the top right side of the screen. Tap that and select 'new messages'.
4. 'message alert type' should be melody or vibration & melody, depending on your preference.
5. now select 'message alert tone'. The phone has a number of tones already stored. Select one of these.
6. Or select 'sounds' at bottom right and browse to any file you want to set as message alert tone instead..
7. Save and exit !!

----pls rate if you find it useful-----

Regards,
Samy

The msg alert tone depends on the current sound profile of your phone (like normal, silent, driving etc).
1. Go to main menu -> settings -> phone profiles. You should find all the profiles available in the phone. For example, we will change the msg alert tone for 'normal'.
2. Tap on the box with the double arrow (>>) symbol next to normal. You should enter a screen saying call alert type, voice call ringtone etc.
3. There is a drop down menu at the top right side of the screen. Tap that and select 'new messages'.
4. 'message alert type' should be melody or vibration & melody, depending on your preference.
5. now select 'message alert tone'. The phone has a number of tones already stored. Select one of these.
6. Or select 'sounds' at bottom right and browse to any file you want to set as message alert tone instead..
7. Save and exit !!

----pls rate if you find it useful-----

The msg alert tone depends on the current sound profile of your phone (like normal, silent, driving etc).
1. Go to main menu -> settings -> phone profiles. You should find all the profiles available in the phone. For example, we will change the msg alert tone for 'normal'.
2. Tap on the box with the double arrow (>>) symbol next to normal. You should enter a screen saying call alert type, voice call ringtone etc.
3. There is a drop down menu at the top right side of the screen. Tap that and select 'new messages'.
4. 'message alert type' should be melody or vibration & melody, depending on your preference.
5. now select 'message alert tone'. The phone has a number of tones already stored. Select one of these.
6. Or select 'sounds' at bottom right and browse to any file you want to set as message alert tone instead..
7. Save and exit !!

----pls rate if you find it useful-----

U have an unread service message..check the service message inbox...

try the reset option
press Enter and Menu at the same time until you see the apple on the screen
if the battery are still low you should try to update the firmware with itunes. if the battery are ok you should be ok but if the problems happen again run a firmware upgrade with itunes
Good luck

Hold the "clear" or "mute" button until the handset beeps. This will clear the New Voice Mail allert.

from the main menu press this
menu button
menu button use scroll to select unhide all
find you icon, unhide it , then press menu button again and select hide all

Found the answer!
"The icon is for a web alert. Go to your message section and go to the web alerts section. It will open up to the message where you will be able to download your ringtone."

Its in the web alerts! Never thought to check there...

this use to be an old virus that was going around it affeced tx msg as well by bombarding your phone with continuess msg contact your service provider and they can reset your voice mail for you they wont charge for this hope this is somr help if not you will have to change service provider but you can keep your same no but they should be able to sort this out over the phone so try calling them first

Hi this problem can occure once in a whaile. you should do the "Align Screen" process. tap "start", then "settings", then on the Screen icon and in the generasl tab get to the Align Screen you will have to hit the target on the screen until the screen will be align again. hope this helped. Dagan