Visit your local Home Depot and purchase a Kwikset re-keying kit. They're inexpensive and work fine but stay alert and follow the instructions properly. This kit comes complete with proper pins as well as new keys. Good Luck!
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1. Open the door.
2. Unscrew the 2 screws on the inside and the 2 screws on the edge of the door.
3. Pull the thumb turn off, pull the outside cylinder and ring off, and pull the deadbolt assembly out of the edge of the door.
4. Unscrew the strike plate from the door frame and remove it and the plastic thing behind it, if it was installed.
5. Throw the whole thing in the trash. I wouldn't even reuse the screws!
rekeying depends on the specific brand of lock you have.
The easiest solution would be to replace your current locks with the same brand. Figure out how many of which locks you want to change, ie: deadbolts, entry knobs, etc. and buy matched sets from your local hardware store. They are marked with a key code on the box...make sure they match if you want the keys to be the same.
Yes, Thank you for your inquiry; At FactoryLocks.com we carry Schlage BE365PLY505. The key number is stamped on the key. You can purchase the same entry on our website, factorylocks.com with your existing locks key number. Enter the 5 digit key code on our shopping page that is on the key. We'll get it keyed and out to you quickly.
If you remove the inside housing from the door, and look inside on the left hand side of the circuit board, you will find a slot marked "L R". Slide the switch to the opposite of what it is set for. This will solve the problem.
Try using your smartkey to "rekey" the lock to the original key... there's really no reason to buy the smartkey system unless you change locks alot... they are meant for the apartment industry more than anything I believe... in any case, the smartkey system allows you to rekey the lock without removing it from the door... so, use the original key and use the smartkey to rekey it or select a different cut and key it to that key... should solve your problem.
Last resort... take it back to HD for replacement.
Unfortunatley you need to have the key to remove the cylinder. You can take it to a locksmith that can pick" it to remove the cylinder and make you a key but it may be more cost effective to replace it.