VCR tape is stuck - will not rewind or eject.

Hi,

it sounds like you need to use the rewind option first to rewind the tape. If the tape isn't rewound, then you're unable to play it. And this might cause the eject issue that you're experiencing as well.

Thank you.

Don't have a solution but I have exactly the same problem. Pls let me know if you figure it out.

Have you tried ejecting the tape?

If the cassette will not eject, the tape is probably fouled on the capstans and will need to be "surgically" removed, VERY CAREFULLY from the machine.

NEED A NEW IDLER.

Sounds like you have a head-clog. You can purchase a VHS Head Cleaner at Radio Shack for $5.00. If that doesn't work repairing your VCR is not cost effective when you consider that you can purchase a new VHS/DVD combo deck for under $125.00

As your "free service" is not free I solved the problem by throwing the item into the trash.

It is normal. Sony is trying to get your tapes last longer.

I had a similar problem with a Panasonic VCR. It would not eject the tape and gave an error code. I found that the door does not quite fully open, so that the top of the tape hits the door and cannot eject. If I turn off and then turn on the VCR the error code disappears. Then I press the eject button and simultaneously hold the door fully open with one finger until the tape starts to eject and clears the door.

you posted 2 different problems here...
to answer this one ". The tape is stuck, won't eject and I'd like to get it out without damaging the VCR unit."...open unit, find motor that moves tape ejector and spin that motor by hand (power off)

the other problem, "the VCR will not insert a tape. It keeps rejecting it."...open unit and fully turn ejection motor until home position is reached...this is a home sensor switch not being activated.

None that I could find. Trash time for this Sony