My HP C7180 will not print the self test diagnostic page the screen on the product says ''paper mismatch'' paper size or type is incorrect,change paper and press OK. when I do the machine shuts down then powers on and says ''improper shutdown''.press OK when I do the screen on the machine says ''ink expiration near'' to continue with this ink press OK. Could this be a reset problem of some kind

CHECK THE PRINT SETTINGS FOR THE DOCUMENT YOU ARE SENDING TO THE PRINTER YOU MAYBE TRYING TO SEND IT AS A LETTER SIZE INSTEAD OF DL SIZE. YOU CAN FIND THIS IN THE PRINTER PROPERTIES WHEN PRINTING THE DOCUMENT CHECK PAPER SIZE.

HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - The All-in-One Does Not Pick Up or Feed Paper Issue The product does not pick up or feed paper from the paper tray. How to use the solutions in this document To resolve the issue, try each solution in this document in the order presented. IMPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware is functioning correctly. To print a self-test report, use the steps in the following table. How to print a self-test report

1. Load plain, white paper in the paper tray.
2. Press and hold the Cancel button ( ) on the product control panel.
3. While holding the Cancel button ( ), press the OK button ( ). The self-test report prints.

NOTE: Refer back to the steps in this table after attempting each solution. Solution one: Reset the All-in-One

1. Disconnect the power cord from the back of the product.
2. Wait 30 seconds.
3. Reconnect the power cord to the back of the product.
4. Press the Power button ( ) to turn on the product.
5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution two: Check the paper The condition of the paper or the amount of paper loaded might prevent the rollers from picking it up and feeding it through the product. Use the following steps to check the paper in the input tray.

1. Remove any wrinkled or damaged paper from the input tray.
2. Make sure that all the paper is the same size and type.
3. Tap the stack of paper on a flat surface to align the edges.
4. Make sure that the stack of paper contains from 10 to 25 sheets of paper.
   NOTE: Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper width guide.
5. Insert the stack of paper into the product, and then gently push the paper width guide snugly against the paper. Figure 1: Load paper 1 - Load paper 2 - Adjust the paper width guide Illustration of loading paper and adjusting the paper width guide
6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution three: Check the print settings The paper settings in the print driver must match the paper size and type loaded in the product. Use the following instructions to adjust the paper settings.

1. In the software program you are printing from, click File .
2. Click Print , and then click Setup , Properties , or Preferences .
   NOTE: The specific options might vary depending on the software program.
3. Click the Features tab.
4. In the Basic Options pane, select More from the Paper sizes drop-down list.
5. Select the size of paper loaded in the product, and then click OK .
6. In the Basic Options pane, select More from the Paper type drop-down list.
7. Select the type of paper that you loaded, and then click OK .
   NOTE: These changes do not change the default print settings. The print settings revert to the default settings the next time you open the program.
8. Change any other print settings necessary, and then click OK .
9. Click OK to print.
10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution four: Clean the rollers Follow these steps to clean the rear rollers and the pick rollers on the HP product. Step One: Clean the rear rollers

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 2: Remove the rear access door Remove the rear access door
4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around. Figure 3: Clean the rollers Graphic: Showing paper rollers
5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely. Figure 4: Access door rollers Access door rollers
6. Allow the rollers to dry completely.
7. Reattach the rear access door. Push the door forward until it snaps into place.

Step two: Clean the pick roller

1. Remove any paper from the paper tray.
2. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 5: Remove the rear access door Remove the rear access door Figure 6: Rear rollers and location of pick roller Image: Rear rollers and location of pick roller
3. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the pick roller. Rotate the pick roller upward with your fingers to clean all the way around. Figure 7: Pick roller Image: Pick roller in the product
4. Make sure that the pick roller and the rollers around it are clean, free of paper bits, and rotate freely.
5. Allow the pick roller to dry completely.
6. Reattach the rear access door. Push the door forward until it snaps into place.
7. Load the tray with plain white paper.
8. Reconnect the power cord to the rear of the product.
9. Press the Power button ( ) to turn on the product.
10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution five: Service the All-in-One

Welcome to FixYa.

Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error.

How do you load your check in the printer?

Keep me posted.
Jas247

Go to HP Solution Center
Click Printer Settings
Click Printer Preferrences
Go to Paper Size
Look for the size of your media or
choosee Custom
Then type the width and length of the paper
then save it

change paper type to plain paper

then got to Printers under control panel of your PC
right cick on the printer icon then choose printer properties
click printer preferences
got to features tab
Go to Paper Size
Look for the size of your media or
choosee Custom
Then type the width and length of the paper
then save it


then try printing again

you can also refer to the link below for additional info

'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search

'Paper size mismatch' Message Displays on the HP Photosmart Printer

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01631553&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search

Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo


Your's Truly,

Christian from HP

Don't have a solution, but a similar problem and maybe a work around. My prints on glossy paper come out with a strong red tinge if glossy paper is specified. Seems to work all right if plain paper is specified with glossy paper in tray. Was on chat and email and phone support with HP for about two days. Went through all tests and resets with them. No solution from them except an offer of a refurbished Model 309 for $200. It was on sale at Costco for $169 that same day. I didn't buy it as it is missing features on the C7180.

Note the extended self test shows the light magenta ink is not printing - but it does use ink and the ink drop counter shows it is using ink.

Try specifying plain paper when you print on glossy. Maybe our problems are related?

Duane

call hp support...

I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

follow the steps provided below

1. open microsoft word
2.click on file
3. click on print
4.click on properties
5.change the paper settings

A4 is for european size, if you are printing on a letter size this is a mismatched.
you need to change your files printer properties to A4 or letter size, or change your printer paper size.
better yet cancel this document and send it again , this time by checking the printer properties was set to your desired paper size

You need to make sure that your print sriver setting match the setting on the printer itself.

If setting are changed on the printer itself to envelopes then when you go to print click preferences button on print screen and look for a place to change paper type (usually defaulted to letter size.) Change paper type to envelpoes and click ok. Click ok again on print screen and it should print correctly.

Paper types must be configured the same on the device as well as the print driver installed on the computer.

Hope this helps
TankMurdock

I found the fix!! Once you have your size settings typed into your page layout screen and applied to the document, click print. Once you select your printer, click on properties (or printer preferences) click on the features tab (the tab next to printing shortcuts) and go to the resizing options section. click on paper size bar and scroll down to custom. once in the screen, give the shortcut a name you'll recognize, type in your dimensions in the provided spaces click save. once you go back to the features screen, scroll back down to custom and select your shortcut that you just created and apply it to both the paper type and paper size. click ok and go back and click ok to print! Hope this makes sense..if not, go to HP's website and type in your product name, type paper mismatch in the keyword search bar and click ont the first link in the found section. It will give you the same step by step instructions....