I put in a new color cartridge. I ran the test. Everything was fine with the test. I can print in color and black and white off my computer. when I go to copy from my printer it won't print in color or black and white. The page comes out just black.

1. Go to menu set as default.
2. Do color calibration.
3. Print PQ test pages, observe the colors, chk
4. Print demo page. chk
5. Print from different file/system..

make sure inck is in wright

Hi lilacky-

Here are some HP support links that might be helpful... and a couple questions to consider.

Q: Is your new cartridge one of these listed below?
"The HP Officejet 6100 series and HP Digital Copier Printer 410 products use the print cartridges listed below:
* HP 56 black print cartridge
* HP 57 tri-color print cartridge
* HP 58 photo cartridge (replaces the HP 56 black print cartridge for six-ink photo printing)" info from: Installing a Print Cartridge
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&lang=en&rule=12548&product=79477 Is your new cartridge a refilled cartridge? Some times those have special challenges. Has your cartridge been sitting a while in the box, maybe in a warm spot? Some times even new cartridges dry out a little. Was your old cartridge low or completely gone? Just as a test, if you put it back in your printer does the old cartridge work? Any printer error messages? Can you print a test page or an alignment page for your black cartridge? These might be too many questions but here are some HP support links with some How To information for getting more answers. Please let me know if any of these are helpful. see also: Slow or No Response from Printer
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=11882&lc=en&dlc=en&cc=us&lang=en&product=79477 -JW

When you try to print something, go to the Properties of the printer, before the final OK to print to see if you can make a selection of the cartridge.

Is the color cartridge new and do you know how to check the gauge in your control panel for the ink levels?

Had a problem like this and contacted Kodak and they sent me a new print head. Solved the problem.

I have put in brand new color and black and white cartridges. The black works fine on the test pages, but not one bit of color shows. How can I fix it?

I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.

First... check to make sure you removed the yellow tab from the new print cartridge

put the ink cartridge back into the printer

click Start
click Control Panel
open Printers and Faxes
click (or double click to open) your printer icon
click on Printer menu
click on cancel all documents

Then try printing again.
If this does not work, look in the manual that came with the printer and check out the troubleshooting section.