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That happened to me but with windows. I ended up having to burn a Knoppix Linux boot disc and when i booted up with Linux it was able to access the drive and i tediously backed up my files to another drive and formatted the broken drive and that fixed it. It was a while back so i may have forgotten something but having a Knoppix disc has gotten me into a lot of broken drives. Good luck.
Connect the MyBook to a different desktop computer.
If it is not recognized, then the MyBook definitely has a problem.
Exercise the warranty to get it repaired/replaced,
or check W.D.'s "Customer Loyalty" program -- buy a new W.D. drive through W.D.'s web-site, and get a discount.
* try connecting to a different USB port on your computer
* try connecting to a USB port on a different computer
* try a different USB cable between the computer and the MyBook
* disassemble the casing, and remove the disk-drive, and connect it as a "slave" drive in some desktop computer, to see if the files on the disk-drive are intact
If all else fails, search online for "professional data recovery service" -- a company that will repair the MyBook just long enough to copy all your files onto a new disk-drive. Of course, this is _expensive_.
Note that Western Digital has a Customer Loyalty Program -- knowing the serial-number on your disk-drive, you can buy a new MyBook from their web-site, at a good discount.
Try using the western digital knowledge base info to help you resolve the problem...click here.
Otherwise, we need the full model # and the OS you're using to give better solutions....
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Some times with external USB drives you have to remove both the power and the USB cable from the drive, wait like 30 sec. then connect it back up. I know it sounds trivial but see if that helps thing. There was some forum chatter I heard a little big ago about the 1tb WD my books concerning the power supply and this type of behavior. You might want to check with WD to see if they have a recall on your power supply.
I had a problem with MY Book and I found out that if you plug the drive into a power strip it doesn't receive enough power, so it doesn't show up on Vista, but if you turn everything off and then plug the My Book directly into a wall socket, Vista will see it and put an icon in the My Computer area.
Yes.If the voltage range exceeds the limit,"astalavista baby."
If the voltage is was below recommended,try plugging in Power Only,turn on,leave for a minutes.This should adjust the voltage regulator back to normal.