Hello,
All support for the Zen Stone can be found on next page:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16424&prodName=ZEN+Stone&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_16424,VARSET=CategoryID:213
For a firmware upgrade:
1. Start up the computer or login as a user with administrator rights.
2. Download the latest firmware: look under Downloads > Firmware
in the support page.
2.1 Click the Download link for the firmware.
2.2 Scroll down and Agree to get the download of the file ZENStone_PCFW_US_1_06_01.exe .
3. Install the firmware onto the player.
3.1 Before running the firmware update close all other actions on the computer.
3.2 Connect the player to the computer using the USB cable that came with the player.
3.3 Double click the execute file to get the firmware installed on the player.
3.4 Do not disconnect the player until the installation has completed.
When needing more help, just add a comment in this thread.
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