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The bottom tank is for the dirty water, the top tank, it has a small tank attached to it for the shampoo, clear hot water goes in the bigger tank. Then turn it on, squeeze the trigger as you pull it backwards. It will spray and vacuum up at about the same time.
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This is a common problem with the earlier models which had a separate soap tank glued to the clean water tank. The plastic was too thin beneath the valve on the clean water side and would develop cracks. You most likely will need a new one piece tank. ( Part # 42272104)
You probably have a solenoid valve which has failed and will not open. This will require replacement of the valve. For temporary use you can mix a soap solution and put it in the rinse tank. The correct mix is 5 ounces of Hoover shampoo to a gallon of hot water.
Fill the tank and determine if the plastic is leaking, or if the valves are leaking. if the tank is cracked, it would need replaced. There is an improved design now available.
You may cycle the valves on the bottom with the eraser end of a pencil.
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