Thank you for contacting FixYa.
The best place you can contact for replacement would be Movado itself by following the following link: http://service.movadogroup.com/care.cfm
Esq currently only has authorized retailers in Central America, North America, and the Caribbean. You might have to send it to an authorized retailer outside of Europe as I don't believe they have any there. For more info go to their website where you can email then and ask them what they suggest you do as far as getting the watch to them to be fixed.
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