When connected to the computer only get recovery mode I have formatted and attempted to reload firmware but although my computer shows it connected and I can see removable drive th firmware says not connected
I feel your pain. Yesterday I was in the same place as you. My player stopped working and would freeze after the splash screen. When I plugged it in, I could see the player in windows explorer, but the firmware update software, creative software, etc. kept saying it wasn't there. I went in to the control panel and hit add/remove hardware. I removed Windows Media Player (11 can mask the recognition of a player when something happens to it) and WMP runtime. I rebooted the pc and the player was then recognized. I could run the firmware update and the player works fine now.
Also, just a note. If you do get the firmware to run, mine said that firmware blah.blah.blah was already installed (even though it wasn't). Just hit okay to overwrite it.
Good luck!
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This is great so sorry it took me so long to reply it went exactly as you said! after removing media player 11 I was able to add the firmwware and it works great.......you are my hero jdwagner. I haven't signed on to my yahoo account in a while and decided to check it out 2 days ago and I saw your reply....I love my zen and was devastated when it stopped working I almost threw it in the garbage out of frustration.......If others are having the same problem do not throw it away it is fixable. Creative support wouldn't help me but jdwagner saved the day you are truely my hero!!!!!! You are the shizznnnit jd
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