Just got this printer and upon start up the error message, ''Communication Problem Encountered'' comes on the screen. No other buttons respond, screen is locked out. Just want to make sure my connections are correct.
Some connection is lose. One of the connectors to the main board may be loose. The communication it is taling about is the machine devices are not talking to the main board.
If you just purchased it you can call Xerox and they will send someone free of charge to fix it.
The number is 1-800-821-2797.
Does there happen to be a code coming up with the message? like an 03-888 ot 05-222?
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