Cannot receive a fax

You should check your telephone and fax set up. Also check the settings on the machine to see if it is set for Manual receive or Fax/Tel, and the number or rings before pick up. If you are on an ADSL internet connection, you should fit or check that the line filter is working. The Fax line should be connected through the filter

The storm has likely damaged the phone line, or the ADSL microfilter (if you have one). Which is why it thinks a phone on the fax line is off the hook. Check your line for breaks and your ADSL filters for a blown filter.

Hi a barati75

A fax transmission is an analogue communication that was possible on a computer with the old technology of Dial up Modems, which accessed the internet by dialling like a landline telephone. The Broadband Modems (or Modem/Routers) in widespread use today have an 'always on' internet connection and, therefore, no dialling is involved in internet access using them.

You can send a fax by dialling out on the All-in-one printer's telephone number pad. Receiving a fax automatically requires you to have the All-in-one printer's Transmission/Reception Settings set to 'Automatic'.

This fax setup requires the printer's fax cable to plugged directly into an empty Telephone Line Socket on the ADSL filter that plugs into your Telephone Wall Socket and has inputs for your Modem (or Modem/Router) and a Telephone line. If, as is common, your ADSL Filter only has a single Telephone Line Socket and you also require a telephone to be plugged into the same socket as well as the Fax Machine component of your printer, then a Telephone Line Socket Doubler must first be plugged into the Telephone Line Socket of the ADSL Filter which then receives the Fax Line into one socket and the Telephone Line into the other. Please note that every Telephone Socket in the building sharing the same circuit/telephone number must also have an ADSL filter between it and any telephonic device (Telephone/Fax Machine/Answering Machine/Stock Control linked EPOS (Electronic Point of Sale) System/Card Payment Processing Machine, etc.), in order to enable both Computer Internet Data and Telecommunications Data to share the same line without conflict.

Your question asks whether a fax can be received "through" the computer. The above description enables your printer to send and receive faxes 'independently' of the computer while simultaneously providing the computer with printing, scanning and copying functions. For faxes to be sent and received via the computer, software is required. The simplest and most efficient of which is Efax (Electronic Fax (available from www.efax.com) and other similar software available from a variety of suppliers. This software enables the user to send any document or image stored on the computer by fax (without first having to print it) and to receive faxes, at any time, in the form of attachments to e-mails that the software opens, usually as a non-editable PDF or other similar secure Document Format. Faxing a physical document via Efax requires the user to scan the document and save it on the computer first, before sending it.

A combination of a Standalone Fax function setup using ADSL Filters and Socket Doublers + Efax gives the user optimum flexibility in sending and receiving faxes.

I hope this helps.

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Hi

If you have ADSL modem for the internet, and same line you connected with Fax then you will need to ADSL splitter to split your adsl line, get the ADSL splitter in market. in splitter you get one male pine or two female pine, male pin you connect the main switch where the connect is come, one female is ADSL there your connect your modem, and other female pin you connect you fax and try. your fax and internet will work both at a time.

Condition 1 - Whn you dont have DSL line

The telephone line coming from the out is connected to Line 1 on the back of the printer and then going to any other device.

Condition 2 - If you have DSL line

Make sure that the line is coming in the Line 1 of the printer from ADSL filter

Test by sending fax to 1300 688 999. Results will be faxed back. Automated service. Cost of local call.
Ring your fax from your mobile when you are next to it and hear it ring and answer.
ADSL filters in place???

Please let the fax line be connected to computer itself do not remove , In the DSL line you get a splitter which the lines for phone and ADSL modem connect the splitter to DSL Line and from the Splitter you 2 o/p ports with phone marking or symbol connect the phone line to it and to line port connect the main 8957and then to ADSL line to ADSL modem from the ADSL modem connect to lan port which is behind the computer (not to dial up modem
i.e is fax line ) or the usb port in the computer ...

Good luck...

As far as point 1, you might want to check out this web page at HP.com:

Faxes can be received but not sent

Point 2. I have two "out" phone ports on my ADSL modem. I use one to plug it the 6110 into the modem. I do have an ADSL filter one one of my phone jacks. but I believe the modem contains one as well for phone devices directly connected to it.

Point 3. Yes. Obviously, if you are on a phone call, you won't be able to receive a fax, but if no phone call is in progress, a fax can come in just fine. Having a fax machine is just like having more than one phone in the house.

Hope this helps. Post your results back here. Good luck.

Diconnect the ADSL test the machine. Reconnect the ADSL test You should have it from there

Jacki

 

 Must have DSL filter attached before fax, not sure how you are saying you have it setup, but phone line should come from wall then to filter then to fax socket marked line, phone should be hooked to socket on fax marked EXT, if you dont have dedicated fax line then fax number will be same as phone no.

 

If you have Adsl then there will be a lead from wall that splits into two, one goes to your modem (ADSL) and the other marke phone or line needs to go to fax socket marked LINE