First how are you connecting to the printer? What do you see when you look at the printer details (in Windows, Start, Printers or Devices and Printers (Win7), open device (double left click or right click)) Does it say printer ready? Are there any documents in the queue?
First: check if the printer is connected to the computer and that the cable is good (new cables are a good test). If you have a USB connection, try a different port. If you use a USB hub, try connecting directly to the computer (esp. on a bus-powered hub). If you are using a print server, check that the network connection is up and try rebooting the network router.
If you have documents stuck in the queue, you can delete them. If straight deleting from the queue does not work, you can force the entire queue to empty from the command prompt or Start Run. In both cases, type "net stop spooler" without the quotes, then to restore the spooler type "net start spooler". Restart the computer. (You can do this with just the stop command but plan on going for coffee after the restart.)
I hope this helps.
Cindy Wells
82 views
Usually answered in minutes!
×