The vacuum will not power up. What kind of troubleshooting can I try. Also, I purchased the item from Boscov's in September 2009 and I can't find the receipt, is it possible for the 1 year warranty to be honored without proof of purchase?

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If you haven't already contacted us directly, I'd strongly encourage you to do so, even if you're currently unable to locate the receipt. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Miele vacuum hoses can be found at
http://www.totalvac.com/mielehose.html

Hi There,

Here's a link to the owners manual for the Kenmore upright which this question was listed under, the 116.35913. You can find the model number on the back or the bottom of the machine on a sticker that also contains the serial number. If you have a different model then this, and would like the correct owners manual for your vacuum, please just use the clarification request form here on fixya, and I'll be more then happy to try get that for you.

Here's the link:
http://www.hammerwall.com/Manuals/Kenmore/Description/116.35913/Kenmore%20Upright%20Vacuum%20Cleaner%20Manual/L0410052/

If you found this repair helpful, please be so kind and leave feedback by rating the repair helpful from the link in your email. This is really what keeps Fixya repair professionals continue posting free repair help, by leaving feedback you are helping to continue having free answers to your questions rather then the premium questions. This is really appreciated.

Chris J.
GoVacuum.com

To my knowledge, the on/off switch is the only area to turn your vacuum on or off. There might be a problem with your cord, or with the switch itself. I suggest checking for clogs and anything that may cause a problem.

I also suggest taking it to a local vacuum shop to have it looked and as you may need some new parts (cord/switch)

This indicates that you have a bad motor in the machine. If you are able to get power to the rest of the vacuum besides the motor, this means that the vacuum is getting power, and the motor's carbon brushes have probably worn out. I can look and see if the carbon brushes for the motor are availble, or if you'll have to purchase a new motor assembly completely if you can kindly do a clarification request or add a comment to this repair.

Please rate the repair suggestion as helpful by clicking the thumbs up icons if this answered your question.

Thanks,

Chris J.

any power cord 17 gauge or lower will work

Greetings from GoVacuum,

I wanted to show you where you are able to purchase this great product. I do sell this exact product on our website. If you haven't purchased the unit yet, let me know, I can offer you free shipping.

The product you are asking about is sold here;
http://www.govacuum.com/seducacl.html

This is an excellent machine, I personally have this machine, and I have been extremely pleased with
the way my carpets look after using it.

GoVacuum.com

Mine started making a lot of noise and my husband noticed the brushroll was slightly bent. I have no idea how this happened, but I noticed several people online were having the same problem. I ordered a new brushroll and popped it in and solved the problem. The noise before I did this was horrible! It is now back to normal.

The belt has stretch enough so as to not drive the brush roll under load. Try a new belt.