When I dial a fax number I get a busy signal even though I know that the number is not busy because I have dialed it on my outside line and it works. This has happened repeatedly. I have unplugged everything and replugged it but still it doesn't work. This applies to domestic calls and international ones. Please HELP!

should you dial 9 or another access code for outside calls?

If if you dial an "outside" number on an intercom line it will look at the first 2-3 digits as another extension. You need to dial the Central Office access code, or use a line key assigned to an outside line.

How to enter Fax mode
Before sending faxes, make sure (Fax) is illuminated in
green. If not, press (Fax) to enter Fax mode. The default
setting is Fax.
How to dial
You can dial in any of the following different ways.
Manual dialing
Press all of the digits of the phone or fax number.
Setup Send
3 - 2 SETUP SEND
Speed-Dialing
Press Search/Speed Dial, #, and then the two digit Speed-Dial
number. (See Storing Speed-Dial numbers on page 5-1.)
Search
You can search for names you have stored in the Speed-Dial
memories. Press Search/Speed Dial and the navigation keys to
search. (See Storing Speed-Dial numbers on page 5-1.)
* To search alphabetically, you can use the dial pad to enter the first
letter of the name you are looking for.
Fax Redial
If you are sending a fax manually and the line is busy, press
Redial/Pause, and then press Black Start or Color Start to try
again. If you want to make a second call to the last number dialed,
you can save time by pressing Redial/Pause and Black Start or
Color Start.
Redial/Pause only works if you dialed from the control panel.
If you are sending a fax automatically and the line is busy, the MFC
will automatically redial one time after five minutes.
If the LCD shows Not Registered when you enter the
Speed-Dial number, a number has not been stored for it.

Color fax transmission
Your MFC can send a color fax to machines that support this feature.
However, color faxes cannot be stored in the memory. When you
send a color fax, the MFC will send it in real time (even if Real Time
TX is set to Off).

The number u are dialing is either busy or someting is wrong with the phone line thus not connecting to the other party. The fax set up may be confiqurated wronlgy.

Regards

Have you checked you Pulse/Tone dialing switch? Perhaps it is dialing in the incorrect mode, it should be set to Tone, please check.

Take your cell-phone, and dial the same number, to see if you get the same "busy" signal.

If the telephones in your business require you to "dial-9" to get an "outside" line, be sure that your FAX is also following that "dial-9" protocol, and also waiting 1 or 2 seconds after the "dial-9", in order to get the dial-tone from the "outside" line.

This could be related to the fax machine, but more than likely it's a phone line issue. Try sending a fax manually by using the fax machine's speaker or "on-hook", then manually dial the number. Listen carefully as the machine dials and make sure it's even dialing out. Do not hit start until you hear the other fax machine pick up. If the "fast" busy signal occurs before dialing is complete or right after, have your phone line checked.

the number is busy. Try pressing the monitor button and listening for a dial tone. No dial tone means your phone line is not working. If you have dial tone, dial the number you wish to fax and listen to see if it picks up. If you get a busy signal, or hear someone answer, that is why it's not working. If you hear the fax tones, press start and send your document. This is a way to fax that allows you to hear the whole process.

You have to get your phone line checked out .

This is not an issue with you unit, this is an issue with your phone line. get your service provider to check the line. also remove the line from your fax and put a standard phone on the end, try to make a call and see what happens. if the same result occures, there is an issue with the line and not the fax.

Gremlin11

of course..is that phone line, by chance a high speed internet connection?