My neptume will not wash clothers. the tumbler

Empty, fill with water only run through spin cycle. Replace clothes
do not overload and try to distribute clothes in an even weight pattern over the tub bottom.

your lid safety switch under the top cover and lid is bad,you need to remove control panel and front and top covers to replace

Do you think you have some coins or other debris that has gotten under the tumblers?

If so I would remove the tumblers and inspect fro coins/debris.

If you do a Spin Only Cycle is the machine quiet?

Are you going to DIY if so you need the Service Manual.

Join this forum then download the SM 16022808 Maytag Top Load Neptune Washer Service Manual

The Service Manual doesn't call out the TORX driver size to remove the tumblers it's a #20 Torx hardware...............Rich

On my machine the pump filter was clogged preventing the water from draining out of the machine properly. This would leave the clothes soaked in water as the machine tried to spin, the extra weight caused the drum to rub against the door seal while spinning, causing the burnt rubber smoke! I removed the 3 screws on the lower fron panel of the machine and opened the drain ( make sure you have a pan or bucket to catch the water! ) cleaned the fliter and put everything back. Works like new again. Good luck.

operate one quick cycle with not load with hot water and detergent to clean the drum

Hey gunsmoke55,

Let’s collect some info. and I will try to help. I own the FAV6800A the LED flavor of the machine and as you can tell from my nick name I DIY all repairs on the machine.
1. Did your FAV9800A signal an unbalance statement to the display to trigger the clutch replacement?

2. How badly rusted up was the One-Way Roller clutches bearing? Did you follow my clutch maintenance/repair post to replace your new clutch? Clutch Fix Post .

3. When you removed the original clutch did your series of the machine use the Upper One-Way Roller clutches bearing ring? From pulling info. from other FAV6800A owners I have been able to confirm series 10 and 11 used the Upper One-Way Roller clutches bearing ring. Info from FAV9800A owners is very lean. What is your series of machine (the first two digits of your serial number) and did it use the Upper One-Way Roller clutches bearing ring?


4. You should be able to rotate the wash basket with one finger CCW with very little resistance. Try that and let me know if the wash basket will rotate CCW with one finger . The wash basket must not rotate CW by hand. With the front cover removed (pull the 120VAC power cord) you should be able to rotate the Clutch Pulley CCW and CW with light resistance.
“”I just replaced (new) the clutch on my FAV9800AWW, and machine goes through most of regular cycle, but at some point (reverse or tumble?), it tries to do something between the motor and clutch and the belt just squeals very loudly and burns. Ideas? SW””
If you machine used the Upper One-Way Roller clutches bearing ring it may not be seated in the wash tub base properly. It is a very tricky fitment process to re-install it and the Clutch Pulley assembly correctly. Let me know what you find and we will go from there.
Some insight into normal operation of the machine you may be aware of this; In the wash/agitate cycle the Control Board signals the Motor Control board to power the Motor CW turning the Clutch Pulley CW driving the agitator shaft which drives the transmission to rotate the tumblers only.
In a Spin Only cycle or the Spin Cycle of a Wash Cycle the Control Board signals the Motor Control board to power the Motor CCW turning the Clutch Pulley CCW. The One-Way Roller clutches lock up solid driving the Spinner assembly CCW spinning the wash basket CCW. When the One-Way Roller clutches do not lock up rock solid and slip you get tumbler movement as the wash basket begins to spin up. This causes the wash basket load to go off balance and if the TDS is working properly it’s signal input to the Control Board exceeds design limits of Outer Tub movement and the Control Board fails the Spin Cycle wit a dC or uC unbalance error or in your case an unbalance statement to the LCD display.
Also during the initial water fill cycle of the wash cycle the Control Board will signal the Motor Control Board to power the wash basket CCW slow RPM. I believe the Maytag design team did this to wet the wash basket load on initial water fill…..Rich
Upper One-Way Roller clutches bearing ring

fan belt may need replacing

most likely the main spin bearing at the top of the transmission just below the spin basket and seal

the bearings dontjust go out for nothing either,you will need to be replacing the tub kit seal also

not the easiest of repairs,may need special tools to remove the seal nut assembly...

Hello pinkygirll,
The Service manual has the procedure starting on page 37 for the tumbler removal, take a look and see if you feel comfortable to give it a try. If you are handy or someone you know has basic mech. skill sets you can perform. You, I and many others need to check those pockets. Here is the service manual link.
http://www.fixya.com/support/r1655507-found_service_manual_neptune_top_load
The manual doesn’t call out the torx driver size required for tumbler removal. I just removed my tumbler cap and measured, it’s a #20 torx driver. If you call a repair service in make sure you have your Model# and Serial# number ready to pass along to them. You mentioned”” There is a penny stuck and the washer stops with water in it after it tries to spin.”” The tumblers do not rotate in spin cycle only the wash cycle. If you do a Spin Only cycle with no clothes in the wash basket do you hear the grinding noise? Good Luck.

Call a local repair tech. I know one in Milwaukee :)

Seriously, your machine needs some possibly expensive repairs beyond a novice's skills. The dryer has a felt bearing around the front of the drum that is probably worn out. Check on the rear bearing and the belt at the same time. The washer may need a new transmission, belt, tub seal, and spin bearing. That's an involved repair. Expect to pay extra for labor, but the total bill should be less than the $800 - $1400 for a new machine.