Do not know how to transsfer pic fromcomputer to the Kodak pic frame

you will need to know the name that was given to that pic / video for you to find it. ask the people that saw it, if they don' t know, well good luck !! ps; they also may be pulling your leg and there really is no pic.

Sorry no previous firmware versions are available.

You need to make sure that the pics are on standard jpeg compression, if not try opening file from your pc using mspaint then save file as jpeg

Make sure you have installed the Kodak digital display Software then you can just drag and drop the pic to your pc or vice versa

1 utf-8 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

You can use an SD card. Put card in pc, put pics on the pics file on card, then put card in the frame.

Have you installed the EasyShare software on the computer?
Does it work when inserting the SD card into the frame directly?
You must connect the frame with the cable before the frame will be able to find the computer.

Contact KODAK:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490

You are able top download Kodak Software on www.kodak.com/go/downloads and follow the prompts, however when connecting your frame it should show as several drives and one of those will open, the rest will give an error when trying to open. You are able to simply drag your pictures into this drive and it will display on the frame. There is no need to install the software.

On the other side of your frame there is a reset button.
It is below a small hole on the left back side of the frame. You will need a poky device in order to press the button which is located within the frame.

Contact KODAK:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490

I had the same problem. I use kodak easyshare software and load my pics on to that. Then put all the pics you want in the picture tray. Have your frame plugged into the computer with your usb cord. Then go up to File menu and drop down to "copy to". On my computer it is Folder "E" which is the drive the frame is connected to. Then pick from the Resize drop down menu " best for picture frame', then click copy. You will see the program loading all the pics to E drive. When done, unplug usb cord and you will see it loading on your pic frame. As easy as this is to do, I found it frustrating as well, but when it works, it is easy. Hope this helps