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You probably just need a new Shear Pin. This is just a small steel pin like a nail that goes through the gear and the drive shaft. If the strain on the final drive exceeds specs, the pin shears through and thereby saves damage to the gears and motor.
The screw is purely for adjusting the head height and that is with the flat paddle. If the head is not locking when the paddle is at the correct height then the locking mechanism needs to be adjusted. If you take it to a Kitchen Aid authorised service person they will sort it for you, they will have done heaps of them. Often the solution is with a file, if you go too far there is no going back so best left to the experts.
If you have also tightened up the screw that you can see from the front in the middle where the hinge pivots when head us up then that's where your problem is. That is the head height adjustment and is to set the flat paddle to just clear the bowl when the head is down.
oh yes you can.:) pur some wesson oil into the sockets the beaters go into and a little around the button.. Let set a few minutes and work the beaters back and forth as you pull gently. Make sure it is unplugged!!!!!
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