Step 1
Turn
the printer off and on to see if it can automatically clear some or all of the
jam. Many printers provide an error-code listing on the front panel display for
the area where the jam occurred. If your printer shows an error code, be sure
and check the printer manual to see if that identifies the area of the printer
where the jam occurred.
Step 2
Turn
off the printer.
Step 3
Remove
any paper trays. Inspect them for wrinkled or damaged paper.
Step 4
Open
any other doors that give access to the printer's paper path and to the toner
or ink cartridge.
Step 5
If
necessary, remove the toner or ink cartridge. Place it in a bag or away from
light to avoid damaging it.
Step 6
If you find a piece of jammed paper, remove it by holding it with both
hands and pulling firmly. The goal is to keep the paper from tearing.
If several pieces are jammed together, try pulling out the middle piece first
to loosen the jam.
Step 7
If the paper does tear, try rotating the roller gears manually to free
the paper. Don't force anything, though.
Step 8
Replace
the toner or ink cartridge and paper trays, close any doors you opened and turn
the printer back on.
Step 9
If
the printer paper jam message still appears, then there is still some paper in
the printer. Inspect the paper path once again.
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