Kenmore elite front loader washer:door locked after repair

If you have cleaned the drain pump and checked ALL the drain lines (this includes the drain line that runs from the bottom of the wash tub to the inlet side of the drain pump), then you may have to replace the pump.

Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and cannot pump at the correct volume to complete the drain cycle, the error code will continue to appear until the pump is replaced.

The following link explains how to replace the drain pump (if required):

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

Replacement parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
appliancepartspros.com
pcappliancerepair.com
repairclinic.com

All these sites are reputable and offer great service with competitive pricing, so shop and compare. The first three sites I hjave listed also have helpful exploded view parts illustrations to assist you in locating and properly identifying the parts you need.

If you are having problems with unlocking the washer, there is a manual release you can use to get the door open: http://www.fixya.com/support/r3576511-door_jam_on_kenmore_elite_and_whirlpool_ The problem may just be a momentary glitch in programming related to the "F02" error code you are receiving. If there are any error codes present, the washer will not complete a cycle and will shut down. I would recommend double checking the drainage system one more time to ensure there's nothing caught in the pump impeller or any of the drain lines (you may have overlooked something), followed by replacement of the pump if the problem continues. This will hopefully cure any others issues you may be experiencing with the washer. If you have any questions, please post back and let me know. I hope this helps you.