Printer error see documation

Brand, model, operating system, source of the error message all help in exploring an issue. The printer was shut down several times and the error message did not clear? If the printer is shut off for a significant time allowing discharge of any capacitors (which are similar to batteries) and yet you get an error message when you power back up, it suggests that there is a mechanical problem or inking problem. This would require troubleshooting of the device. You might find help for that on the manufacturer's site. HP, for instance, has a diagnostic program that can be downloaded.

Try this link:
Note: You must uninstall your current driver and OneTouch/ PaperPort software to install an updated driver.
https://www.xeroxscanners.com/Knowledgebase/Articles/VIS1053%20-%20Step%203%20Reinstall%20the%20Scanner%20Driver.asp

I found that one of the papers i was trying to print was set for double sided printing, well i don't have the duplex part of it. So I kept getting the error. You have to cancel all the print jobs thru the buttons on the printer. Doing it in your computer did not help and turning off the printer did not help me. So after I cancelled all docs from printing and turned off double sided printing it was fixed.

need to clear the printing query

Resetting HP Photosmart C6180 & C7180 "system failure" errors:
(might work on other similar models as well)

1) press * and # at the same time
2) press 1, 2, 3 and “support R0632M” should display
3) press > and “information menu” should display
4) press > and “configuration menu” should display
5) press OK and “hardware failure status” should display
6) press OK “failure status: clear”. Press OK to clear
7) press CANCEL
8) press CANCEL
9) press CANCEL
10) turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.

Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.

The replacement kit for the absorber is
Ink absorber kit (QY5-0146) I am still trying to ascertain exactly where the pad is located.

Hope that will help you.

The dealer was probably correct that it would be cheaper to buy a new printer - I just bought a 4 in 1 lexmark for $49 from a well known office equpment store!

Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.

The replacement kit for the absorber is
Ink absorber kit (QY5-0146) I am still trying to ascertain exactly where the pad is located.

Hope that will help you.

Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.


Hope that will help you.

Step 1 - Verify the scanner's power and connection

1. Verify that the scanner is turnned on
2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
3. Check that the USB cable is connected to both the scanner and the computer
   • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable

Step 2 - Redetect the scanner in device manager

1. Turn the scanner off
2. Click Here and select "Run" or "Open"
3. The Windows Device Manager will open
4. Go to "View" and choose "Show Hidden Devices"
5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
7. If asked to confirm the uninstall, click "OK"
8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
11. Once the scanner has been completely removed from Device Manager, turn the scanner back on

If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Try plugging the usb into a different computer if new hardware is not found then the printer's hardware is bad. If new hardware is found on the second computer then uninstall and reinstall the printer driver on the first computer.