Question about Epson Stylus Photo RX620 All-In-One InkJet Printer

2 Answers

Printer error see documation

Then i shut it off and then on nothing but i tryed b w and cancel power and all of that i found on the web help but still nothing

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This work for rx600, am not sure about rx620 but you can give it a try,

press all the following buttons at the same time: Power+B&W+Color
then you will see a message on your printer's screen
turn off the printer

Good luck!

Posted on Feb 19, 2010

  • mike8860 Jul 18, 2010

    On the RX620 to reset I had to press( B

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"Scanning error see documentation" RX 620. I just open the top and close it hard. It worked.

Posted on Sep 28, 2010

  • aa282 Dec 05, 2010

    When replacing my black cartridge recently I got the documentation error code. I was told to press On, B

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Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.

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Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.

The replacement kit for the absorber is
Ink absorber kit (QY5-0146) I am still trying to ascertain exactly where the pad is located.

Hope that will help you.

The dealer was probably correct that it would be cheaper to buy a new printer - I just bought a 4 in 1 lexmark for $49 from a well known office equpment store!

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1 Answer

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Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.

The replacement kit for the absorber is
Ink absorber kit (QY5-0146) I am still trying to ascertain exactly where the pad is located.

Hope that will help you.

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1 Answer

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Here is the link for the Canon website for your product. If you click on the support tab you can put in a question to help you resolve problems.

Here is what I found:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer.

Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible.

Press the <Stop/Reset> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. "We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk."

I have found out how to reset the counter :-

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button.
(DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
4) When the Power LED lights in green, press the Resume/Cancel button FOUR times
5) Press the Power button to turn the printer off.

This should reset the counter.


Hope that will help you.

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