Question about Xerox Phaser 8500/DN Printer

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Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

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3 Answers

Clive

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Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Posted on Feb 18, 2010

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Whit

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You should replace the inkloader 133K27771, unless the error goes away.

Posted on Mar 16, 2010

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Nathaniel Berrios

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When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.


Testing the Ink Out Sensors Use this procedure to test if an Ink Out Sensor's flag works correctly.
1. Remove ink sticks from the ink loader's channels.
2. Place the printer in Diagnostics Mode by:
Customer method
a. While error code displayed, press UP arrow and OK key.
b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).
c. Select test 82: Monitor Sensors. Press OK.
d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.
3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)
Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel.


1. If the sensors are not working properly, follow standard service procedures and replace the ink loader assembly.
If Genuine Xerox Phaser 8500/8550 Ink Sticks are being used, check for defects in the ink sticks and replace. If no defects are found, replace the ink loader assembly. · If Phaser 8400 Ink Sticks are being used, they will not properly actuate the ink loader sensors. Do not use Phaser 8400 ink sticks in a Phaser 8500 or 8550 printer.
· If non-Xerox ink is being used, the shapes of these sticks are different than genuine Xerox Phaser 8500/8550 ink and may not properly actuate the ink loader sensor(s). Remove all non-Xerox ink and re-load with genuine Xerox Phaser 8500/8550 ink and check sensor operation. If proper function returns to the printer, the false error message was caused by the use of non-Xerox ink. If the false error message continues, replace the ink loader assembly.

2. If the ink out sensors work correctly, identify the ink stick(s) being used in the printer.

If Genuine Xerox Phaser 8500/8550 Ink Sticks are being used, check for defects in the ink sticks and replace. If no defects are found, replace the ink loader assembly. · If Phaser 8400 Ink Sticks are being used, they will not properly actuate the ink loader sensors. Do not use Phaser 8400 ink sticks in a Phaser 8500 or 8550 printer.

If non-Xerox ink is being used, the shapes of these sticks are different than genuine Xerox Phaser 8500/8550 ink and may not properly actuate the ink loader sensor(s). Remove all non-Xerox ink and re-load with genuine Xerox Phaser 8500/8550 ink and check sensor operation. If proper function returns to the printer, the false error message was caused by the use of non-Xerox ink. If the false error message continues, replace the ink loader assembly.

Posted on Feb 18, 2010

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StevenC82

Steven C

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SOURCE: xerox phaser 8560 error 09:038:46:25836

That error code indicates a problem with the ink loader, 09.038 is the black chute. Make sure you are using genuine Xerox ink sticks and that the chute is clear of debris. Next enter Service Diagnostics mode by powering on the machine and hold the back and help buttons at the same time as it boots until it says it is beginning service mode. Once the menu is displayed, go to function, clear ISC Fault and press OK. If this hasn't fixed the problem you will need to replace the ink loader, part # 133K27771. You can buy one here. I will be making a video on how to replace this part later this week, if you need it let me know. - Steven

Posted on Apr 13, 2011

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http://www.fortwayneprinterrepair.com/wordpress/2011/09/25/xerox-phaser-8400-8500-8550-8560-07010-43-error-message/

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