When an Excel 2003 worksheet is open and the option File/Send to/ Mail recipient ( as attachment ) is taken the error message "general mail failure" appears. The user in question is using a Windows XP SP3 desktop with Office 2003 SP3 installed in a Microsoft Exchange environment . I have tried these fixes which I have found on the internet without success:-
(1) detect and repair
(2) uninstall and reinstall office 2003
(3) fixmapi.exe
(4) rename mapi to mapiold and restarted the application
(5) rename Excel.xlb and restart the application .
The user's mailbox is not full and I have turned off Windows firewall just in case this might be causing the issue issue. Has anybody any other suggestions ?
Hi,
Hope this works :
Close Excel first and check out if Outlook or Outlook Express/Windows Mail is your mail program for Office.
Start>Settings>Control Panel....Internet options (Program Tab)
In Vista : Start>Default programs
Controls to send mail might be missing missing or disabled or there are errors when you try to mail.
when u get this error message "General Mail Failure " The "E-mail" command is missing or is unavailable, see
http://support.microsoft.com/kb/918792/en-us
for excel 2003 chek the registry for errors
http://support.microsoft.com/kb/834008
hope it works ......
Testimonial: "Hi, Thanks for the assistance .I've tried all of these options but with no success. Any other ideas ?"
Hi
Im sorry that it did not work for u but we will do something to make it work .I have few questions to ask, u have tried turning the windows firewall but the security software that u have for ur computer would take over the windows security and firewall so u can check the firewall setting for the software .This can block the access to EXCEL ....and not to forget that there has been instances that sp3 might cause problems in xp s u can try remo ving it as u cal always download it again ...U can try these steps first and if it does not work i will come up with more trobleshooting steps
×
2,751 views
Usually answered in minutes!
Hi Thanks again but still no joy. I could not remove Windows XP SP3 as the installation was with an XP SP3 disc. It was not upgraded to SP3. The Windows Firewall is off. I do not know what you meant by " the security software that u have for ur computer would take over the windows security and firewall so u can check the firewall setting for the software " . How do I check the security settings for the software. I have also noticed that this problem is also occuring with Microsoft Word . When I try and send a Word document as an attachment to a mail recipient I get the error message :- " Word couldn't send mail because of MAPI failure "unspecified error". Thanks again but have you any more suggestions ?
×